Andrew Evans, Csm, Csp-Po Email & Phone Number

San Carlos, California, United States

Walnut Creek, California, United States

As a Product Owner, I've led the strategy, design, and implementation of mobile and web self-service applications tailored for P&C insurance lines, enhancing customer experience and operational efficiency.Strategic Launches: Successfully spearheaded the launch of the "Mobile MyPolicy in the AAA Mobile App" across iOS and Android platforms, utilizing the Ionic/Capacitor framework. This platform was initially rolled out in 19 states and expanded to handle over 150,000 unique customer interactions daily, quickly becoming the second largest online company payment portal within its first year. Additionally, I led a comprehensive redesign of the "MyPolicy" web portal, bringing policy self-service functions to policyholders in a sleek, modern interface, and introduced the "LenderHub" policy administration website, significantly simplifying transactions for mortgage lenders.Stakeholder Collaboration: Actively engaged with AAA club partners, stakeholders, and policyholders to gather insights, translating customer needs into actionable feature requirements and user stories.Agile & SAFe Leadership: Directed cross-functional teams using Agile methodologies, managing the product roadmap and feature backlog with tools like Jira and Jira Align. Led SAFe Program Increment Planning sessions and effectively communicated sprint plans and outcomes.Quality Assurance & Team Leadership: Oversaw all stages of product creation from design through release, ensuring quality and consistency. Conducted regular meetings with the Scrum team to prioritize backlog and sprint goals, and collaborated closely with the QA team to review and approve feature implementations.Impactful User Experiences: Launched the integrated "Mobile MyPolicy" experience within the AAA Mobile App, effectively rolling out to 19 states and providing a robust policy management interface to CSAA policyholders.

Walnut Creek, Ca

As a Digital Product Operations Specialist for the Digital Product Management team, I operationalized and documented an intake process for new product idea and feature requests for the Digital Hub unit, allowing for a unified, cross functional Feature intake and prioritization process for over 10 Digital Product teams.I created multiple product demo videos to showcase digital products for executive leadership and across the enterprise, and maintained a consolidated monthly product roadmap for Digital Hub.I also stood up a product governance process for the Aha! roadmapping platform, documented and published Aha! best practices for Product Owners and Product Managers, provided onboarding and training in Aha! for Product Owners and Scrum Team members, and administered Aha! product workspaces, record and custom field layouts, and third party integrations with Jira, Trello and other Atlassian products. I also provided support with Product Owner responsibilities for products across Digital Product Management as needed.

Los Angeles, California

This was a product focused analyst role in which I led key product initiatives for public sector clients, aligning business needs with technical solutions to drive process improvements and deliver user-centered software products.- Product Strategy & Integration: Led a complex technical integration and application deployment for the Arlington (Texas) Police Department, deploying 3Di's MyPD mobile application to Police Officers and Leadership, with the goal of improving operational efficiency by enabling mobile communication and incident information capabilities for officers in the field. This provided officers with key features such as: Real time chat via text between officers and dispatch away from the in-vehicle system, tracking unit location on an embedded GPS mapping system, and public alert and communications capabilities for senior leadership via social media networks using API integration (Twitter/Facebook).- Feature Development & Process Automation: Managed the redesign and automation of the fire inspection process for the La Habra Heights Fire Department, implementing a tablet application that automated/eliminated paper-based and manual inspection processes and led to a 50% increase in inspector productivity.- User-Centered Design: Collaborated with stakeholders to analyze existing workflows and develop product roadmaps for the City of Las Vegas, enhancing public access to city services via new features delivered through a public website and mobile app.- Cross-Functional Collaboration: Worked closely with development teams and city officials to translate business requirements into actionable user stories and technical solutions, ensuring product features aligned with both user needs and organizational goals.Through these efforts, I contributed to the design, delivery, and optimization of key digital platforms, focusing on product outcomes that improved user experience and operational performance.

Lodi, California

Documented business and functional requirements, analyzed existing business process flows to identify key performance metrics and areas for improvement, and developed new report designs with mock-ups.Facilitated conferences with business owners and technical staff from Underwriting and Sales teams to review all project related requirements and coordinate associated development efforts.Identified and implemented areas for business process improvement during deployment of legacy system replacement resulting in significant cost savingsProficient with use of ALM tools including MS Project, Atlassian JIRA, CA Agile Central/Rally ALM

Lodi, Ca

Evaluated Small Group eligibility and rating based on employee enrollment and health history and determined compliance with underwriting requirementsEvaluated financial impact of eligibility and rating exception requests from Sales team and brokersDeveloped and implemented Small Group recertification process which resulted in cost savings in excess of $2 million + annuallyRepresented Underwriting in a SME/analyst role for multiple system upgrade and business process improvement projects beginning in 2009

Lodi, California

Assisted and provided information to Insurance Producers on various Blue Shield of California Life and Health plans for the Small Group market. Worked with brokers to verify eligibility for small group plans and escalate priorities to various Blue Shield departments as needed.Educated and trained independent brokers on Blue Shield productCommunicated with brokers via email, phone, fax, and standard mail correspondence to ensure quick turnaround of Producer requests.

Provided assistance to Allstate insurance professionals regarding complex coverage or billing scenarios that required subject matter expertise.Handled escalated calls from customers regarding policy coverage Conducted training, coaching, and development of representatives selling Medicare Part D plans on behalf of UnitedHealthCare

General Studies

High School Diploma, International Baccalaureate

Activities and Societies: International Baccalaureate, Academic Decathlon, Leadership Law