Andrew F. work email
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Andrew F. personal email
Andrew F. is a Global Technology Services Manager at Five9.
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Global Technology Services ManagerFive9 Oct 2021 - PresentSan Ramon, Ca, Us -
Platform EngineerFive9 Sep 2018 - PresentSan Ramon, Ca, Us
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Implementation ConsultantGenesys Apr 2017 - Sep 2018Menlo Park, Ca, Us• Develop custom solutions • Schedule and guides technical resources in completion of technical designs• Provide on-site and remote support • Configuration/troubleshooting of enterprise level servers, network routing, SIP audio gateways, IP telephones• Translates customer business requirements into detailed, comprehensive design documentation• Actively participates in meeting and direct conversations with customers• Write Pre-Sales level of effort for 3rd party integrations -
Senior Implementation EngineerGenesys Dec 2016 - Apr 2017Menlo Park, Ca, Us• Technology lead for deployments• Manage customer expectations• Deploy Call center software• Perform Administrative and Operational training• Troubleshoot deployment, configuration, and 3rd party issues• Manage support tickets and resolution• Collaborate with internal teams, vendors, and customer to ensure business requirements
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Implementation EngineerInteractive Intelligence Jul 2014 - Dec 2016Indianapolis, Indiana, Us -
Graduate Assistant For Unified CommunicationBall State University Jan 2014 - May 2014• Configure Cisco iOS networking equipment • Configure and maintain campus wireless network (over 20,000 users)• Report directly to Assistant Director – Unified Communications - Admin • Avaya PBX Programming • Install and maintain telephony devices (analog/digital/VoIP) • Network Administration/Troubleshooting • Assist full time Network Engineers • Maintain and register inventory • Various network maintenance around campus when needed
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Technology Time ConsultantBall State University May 2013 - Dec 2013Troubleshoot student technology issuesProvide personalized software assistance
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TechnicianCastlewall Security And Video Sep 2011 - Aug 2012Prepared quotes for prospect customersConducted onsite service work for alarm, audio/video, and camera systemsDeployed home automation with real-time notifications and mobile control
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Independent ContractorSelf Employed Jan 2007 - Aug 2011Installed Point of Sales system and office workstations Devised Technology needs for 2,500 customersDesigned custom security requirements based on customer consultationConverted analog communication systems to digital for ADT in Las Vegas
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Regional Service ManagerFirstline Home Security May 2006 - Jan 2007Prepared reports and commute to all service calls in WisconsinOversaw and warranted installation of new and existing customer’s alarm systemTrained new technicians related to systems and customer relations
Andrew F. Education Details
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Ball State UniversityCics -
Ball State UniversityInformation Systems
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Ball State University - Miller College Of BusinessInformation Systems
Frequently Asked Questions about Andrew F.
What company does Andrew F. work for?
Andrew F. works for Five9
What is Andrew F.'s role at the current company?
Andrew F.'s current role is Global Technology Services Manager.
What is Andrew F.'s email address?
Andrew F.'s email address is an****@****ve9.com
What schools did Andrew F. attend?
Andrew F. attended Ball State University, Ball State University, Ball State University - Miller College Of Business.
Who are Andrew F.'s colleagues?
Andrew F.'s colleagues are Mary Jane Adlao-Zilabbo, Andy Dignan, Cara Mia Santos, Carl Volk, Roderick Rodriguez, Chittranjan Sharma, Arlene Solmoro.
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