I am a Cape Town based attorney of the High Court practicing as a Partner of the law firm, Ashersons Attorneys. I specialise in both dispute resolution and alternative dispute resolution proceedings, but mainly focus on high court litigation, franchising law, property law, intellectual property law, and the drafting of commercial agreements, including founding documents for corporates, shareholder agreement, JV agreements, and the like.

Responsibilities:• Secondary responsibility over multiple application servers including maintenance and development of the servers.• Handle hardware orders from clients and monitor the installation of the hardware at customer’s premises.• Communicate with clients regarding new services on offer.• Communicate with clients over their current service needs and how to use the available technology to expand their business.Achievements:• Development of a “Customer Services… Show more Responsibilities:• Secondary responsibility over multiple application servers including maintenance and development of the servers.• Handle hardware orders from clients and monitor the installation of the hardware at customer’s premises.• Communicate with clients regarding new services on offer.• Communicate with clients over their current service needs and how to use the available technology to expand their business.Achievements:• Development of a “Customer Services Portal” enabling clients to administer their own accounts online. This reduced the need for an on-site call centre to handle the volume of queries from clients, cutting monthly support expenses by 80%.• The Customer Services Portal also allows customers to order new services directly off the internet, with the required service becoming immediately available to them.• I developed a “SMS Communications Gateway” as a value-added service for their corporate customers which processes +-30 000 messages a month. Show less