Human Resources Manager, Managed Organizations
Washington D.C. Metro Area
- Served as the dedicated HR account manager for complex clients, maintaining close working relationships with client executives and internal account managers to help manage sensitive personnel situations, provide business coaching, and ensure compliance with applicable laws and policies while remaining focused on achieving organizational and project objectives.- Assessed, redesigned, and scaled up existing procedures and policies, including those regarding parental leave and disability claims, to support steep corporate growth and future requirements.- Led an interdepartmental team to research, deploy, manage, and maintain technological tools to onboard and terminate employees, manage benefits across multiple states, support process development, and provide a wide array of HR services. - Spearheaded the creation, tracking, and analysis of metrics through data recording, manipulation, and visualization to develop an HR dashboard and used the results to improve HR services.- Helped lead firm diversity, equity, and inclusion efforts to bring awareness, establish transparency, and execute measurable improvements to firm culture and operations.- Designed and oversaw the implementation of a knowledge management strategy, using a deep understanding of stakeholder perspectives to create effective knowledge management systems, resources, and collaborative knowledge sharing practices. - Led the implementation of an HRIS and acted as the HRIS system administrator, including by researching, building, testing, and rolling out customized system tools while strategically using system data.- Provided financial analysis to clients regarding employee salaries, benefits costs, employer taxes, and other HR-related expenses.- Created and delivered quarterly HR team trainings on a range of strategic and operational topics, from project management to COBRA administration best practices.