Misty Griffith Email & Phone Number

Fairfax, Virginia, United States

Oversaw quarterly case file audits. Decrease reporting errors by 63% through paying attention to detail and giving constructive feedback to help the team be accountable. Human resources responsibilities for people management, such as interviewing, hiring, training, and building a foundation for employees who are new in their field of work. Manage program logistics such as budgets, invoices, and communications.Regularly led group discussions to collaborate on solution development to improve business outcomes such as providing quicker payment options for clients.Created program workflow systems for 40+ employees that created long-term change by creating communication plans.Supported clients by meeting with them about their feedback, inquiries, and requests.

Fairfax County, Virginia, United States

Managed over 40+ employees, including 3 managers, operations, and program teams.Provided support to the program during staffing and hiring difficulties.

Recognized in the annual leadership meeting for being solution focused by creating long-term processes and policies in the organization to improve efficiency. Restructured the client referral process for the EF program to eliminate the waitlist completely through consulting other similar programs and collecting data from clients.Improved business processes by analyzing quantitative and qualitative data to eliminate the wait time for clients to receive support. Designed training materials and guides for new hires. Developed a deep understanding of executive function skills such as time management, organization, initiation & completion, attention, working memory, and more.

Orem, Utah, United States

Enhanced learning materials to be more hands-on for 15+ clients which increased learning, engagement, and meeting their goals.Identified gaps and opportunities for process improvement, resulting in a 50% increase in client engagement. Designed learning and development materials on career development, emotional health, and social skills.

Provo, Utah Area

First research assistant to start the ‘Me Marriage’ projects study. Independently managed responsibilities for 8 months to then train 3 additional research assistants. By 2019, the project had 15 research assistants on our team. Conducted 20 professional interviews with married couples.Analyzed complex data to compare millennials’ and baby boomers’ relationship outcomes to find gaps in research. This was the foundation to create the survey questions related to the research gaps for our case study.

Provo, Utah Area

Received an award for highest sales two years in a row which resulted in a generous bonus. Screened over 1,000 rental application reports a year by looking at credit scores, rental history, and monthly income.Managed client-related issues such as payments, maintenance requests, and issues with other guests. Served as the direct line of contact for 900+ clients.Organized monthly client activities.

Bachelor'S Degree, Family Sciences/Human Sciences

Associate'S Degree, Behavioral Sciences