Store Manager - Islington (Discovery Concept Store)
London, United Kingdom
Accomplished General Manager of innovative Discovery store. Where we'll help our customers, community & business groups explore mobile technology & how to get the best from their device(s), No catch attached. Just somewhere for people to come to explore, learn, & enjoy themselves. 8 years of sales, customer service, people and retail management experience.Well known for leading teams in a unique fashion be it through change or as business as usual. Repeatedly chosen throughout career to project manage the launch of new trial & concept stores. Involved senior manager, meaning I am always there to give creative insight & support to Area/Regional managers be it in their absence or to support & lead different creative projects on a daily basis.Have great relationships with amazing people across the business who I've helped develop into various roles or embed new ways of working, who I can call upon if need be. Direct reports of upto 27 individuals. Also overseeing employee engagement being apart of employee forum across Central London consisting of 240+ multi site employees.A serious passion for people development, experienced in:• Lead facilitating regional recruitment assessment days for candidates at various levels.• Influencing & mentoring managers across the business to develop higher capabilities.• Promoting employee centric working to improve employee experience through listening posts, forum meetings, recognition, & development programs.• Leading area initiatives to develop engagement & capabilities at customer advisor & store management level across various KPI's such as insurance, customer experience, & attrition budgets.• Designed & landed new regional training initiative for new starters to develop in key areas whilst on boarding – Currently resulting in developing over 250+ customer advisors.• Supporting local communities by engaging "Tomorrows People" charity & mentoring less fortunate individuals to enhance their skill gaps.