Andrew Sutherland Email & Phone Number

United States

Since 2019, I have been steering the operations helm in the Client Services division of ResourceInnovations in Salt Lake City, focusing on enhancing performance and efficiency in utility rebate processing and our call center. My approach combines data-driven strategies with a humane leadership style, promoting a culture of accountability and pushing for excellence across all levels of the team.Some of my key achievements include:- Managed group of 60+ employees, optimizing workflow and staff productivity. - Processed over 1M applications, demonstrating exceptional organizational capability. - Achieved a same-day processing rate of 93% spanning 5 years, showcasing efficiency andtime management. - Consistently upheld a service level of 95% or higher, ensuring customer service excellence. - Fostered a culture of accountability, leading to high standards of performance across the team.

Bern Area, Switzerland

In my role at CSW GmbH, I ensured that our day-to-day operations adhered to international standards for document legalization. Working closely with diverse teams, I spearheaded efforts to streamline document processing and conducted extensive research to provide our clients with precise, country-specific advice, significantly speeding up our service delivery.Some of my key achievements include: - Identified and addressed operational deficiencies, designing tools that reduced unnecessary workload and increased efficiency. - Streamlined document authentication processes, resulting in improved client satisfaction and service delivery. - Leveraged data-driven management techniques to make informed staffing decisions, enhancing team productivity and effectiveness.

Bern Area, Switzerland

At VFS Global, I managed operations and led initiatives to boost efficiencyand customer satisfaction. My leadership was focused on optimizing teamperformance and resource management through effective, data-drivenstrategies, thereby fostering a cooperative and productive work environment. - Established a culture of camaraderie, security, and personal accountability, enhancing employee engagement and trust. - Conducted comprehensive reviews of operational procedures to identify and rectify inefficiencies. - Provided mentorship and guidance to supervisors and indirect reports,elevating team competencies and morale.

Psychology

Education record