Andrew Sutherland Email and Phone Number
Andrew Sutherland work email
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Andrew Sutherland personal email
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I build products that customers love. Over the last 15+ years, I have led and grown high-functioning technical product management teams to deliver impactful and delightful experiences to hundreds of millions of customers for some of the worlds most recognized brands and services. I believe simple, magical experiences that make a meaningful impact for customers and key business outcomes will win. I thrive as a mentor, coach and big thinker, and I love being an organizational leader.I bring: technology, platform and product strategy, organizational management and development (hiring and growing a thriving team), product development processes, data-driven decision making and statistical analysis, business intelligence, reporting and data engineering leadership, UI and UX design experience, program management, and executive-level writing and communication. I have experience in retail product leadership (online, physical and omni-channel), fulfillment and logistics, voice assistants, natural language understanding, ML-driven products, content and campaign management platforms, marketing services, customer service technology and more.
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Senior Director Of Product ManagementSonos, Inc.Seattle, Wa, Us -
Director Of Product ManagementSonos, Inc. Mar 2023 - PresentSanta Barbara, Ca, Us
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Senior Manager + Product Lead, Discovery & Engagement - AlexaAmazon Dec 2019 - Feb 2023Seattle, Wa, UsLeading a team of technical product managers, program managers, business intelligence engineers and data scientists building ML-driven technology and innovative experiences for Alexa. My team leads Alexa's discovery strategy, enticing customers to get the most out of Alexa everyday. My organization drives the product development and long-term roadmap for onboarding CX, skills storefront (think apps for Alexa), browse-in discovery surfaces, contextual hints, marketing channels and underlying services like Alexa's catalog, targeting (try this next) and campaign management services that power hundreds of millions of Alexa-enabled devices for millions of customers WW. -
Senior Manager Of Product Management - Physical Retail Stores (Amazon Books, 4-Star, Pop-Up)Amazon Jul 2017 - Dec 2019Seattle, Wa, UsLeading the UX and Product Management team innovating and inventing products for in-store, online and purchase experiences at Amazon's physical retail stores - Amazon 4-star, Amazon Books and Amazon Pop-Ups. In this role I led the team that launched Amazon's first "in store" mode for the Amazon shopping app, launched a digital in-store e-Ink price tag solution cloud-connected to real-time Amazon.com updates (now used across Whole Foods, Amazon Fresh and Go stores), launched services to keep pricing in sync across web, app and physical stores, rebuilt and relaunched the Amazon stores point-of-sale and order management CX, led omni-channel shopping strategy design including ship-to-store, online and in-store returns, and owned the CX and technology roadmaps for newly launched store formats.
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Senior Manager Of Product Management - Global Customer Service TechnologyAmazon Apr 2017 - Jul 2017Seattle, Wa, UsSr. Manager of Product Management for Amazon Customer Service, leading the PM team that drives the CX, strategy and development of customer service experiences for Amazon worldwide. In this role, I led the invention and development of Amazon's first customer-service chat bot leveraging natural language understanding, new branching logic and agent hand-off CX, replacing email and legacy chat services. I also managed the team leading Amazon's Your Account, Help, contact center technology and voice (phone) services for managing contact and customer service volume from hundreds of millions of global customers.
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Senior Product ManagerAmazon Jan 2014 - Mar 2017Seattle, Wa, UsSenior Product Manager and manager of a product management team at Amazon Customer Service, building products that increase engagement and keep customers informed, at the scale of billions.
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Global Strategy Project ManagerBose Corporation Oct 2012 - Dec 2013Framingham, Massachusetts, UsStrategy management for Bose global online service and supportRelationship and experience strategy management for post-purchase customer engagement -
Project ManagerBose Corporation Jun 2006 - Dec 2012Framingham, Massachusetts, UsManaged the relationship between engineering, hardware and software development and global support organizations for new product launches
Andrew Sutherland Skills
Andrew Sutherland Education Details
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Tufts University School Of EngineeringEngineering Management -
University Of Massachusetts LowellElectronics
Frequently Asked Questions about Andrew Sutherland
What company does Andrew Sutherland work for?
Andrew Sutherland works for Sonos, Inc.
What is Andrew Sutherland's role at the current company?
Andrew Sutherland's current role is Senior Director of Product Management.
What is Andrew Sutherland's email address?
Andrew Sutherland's email address is an****@****zon.com
What schools did Andrew Sutherland attend?
Andrew Sutherland attended Tufts University School Of Engineering, University Of Massachusetts Lowell.
What are some of Andrew Sutherland's interests?
Andrew Sutherland has interest in New Product Development, Collecting Vinyl Records, Audio And Video Display Technologies, Problem Solving, Electronic Music, Leadership Development, Science Fiction Films, Emerging Tech.
What skills is Andrew Sutherland known for?
Andrew Sutherland has skills like Cross Functional Team Leadership, Product Management, Management, Engineering Management, Program Management, Project Management, Six Sigma, Process Improvement, Strategy, Consumer Electronics, Project Planning, Software Development.
Who are Andrew Sutherland's colleagues?
Andrew Sutherland's colleagues are Xon Mon Rana, Alexandra M., Ryan Westerhoff, Asha Hariharan, Yuchan Lu, Iuliana Marinov, Joe Zheng.
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