• Gained valuable experience and insights within the industry and out, working on market research, trend analysis, surveying, presenting, and team leadership.• Gained hands-on experience in various software environments including SQL, MS Office, and SurveyMonkey increasing proficiency and expanding technical skill set.• Utilized strong communication and established internal networking which led to increased understanding among colleagues regarding project goals, objectives, and direction.

• Championed and identified policies and procedures needing change or modernization to encourage organizational growth within the business.• Enhanced productivity and employee satisfaction by prioritizing urgent and important tasks, arranging meetings, and organizing employee team building events.• Strengthened interdepartmental collaboration, acting as a liaison between employees and management to foster an open line of communication that addressed related topics in a timely manner.

• Managed customer expectations and boosted satisfaction by helping customers navigate sales processes and providing product knowledge.• Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue while addressing pain points and helping secure a close.• Actively contributed to sales meetings and presentations in order to gain industry knowledge, insight, and improve presenting skillset.

• Worked with POS system to place orders, manage bills and handle complimentary items.• Explained menu items and suggested appropriate options for food allergy concerns.

• Maximized customer interactions and sales by promptly identifying needs and wants.• Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

• Provided customer service, including hosting weekly parties, ensuring child safety, and helping customers to services.• Managed daily tasks by executing cleaning, handling food, and running front desk operations.