Andrew Horne Email & Phone Number

Edinburgh, Scotland, United Kingdom

Rosyth, United Kingdom

Private Limited Company created for contracting purposes

Edinburgh, United Kingdom

Member of the Systems Operations team providing 3rd line service, server and application support.Remote working and support from home due to COVID-19.Server and Desktop Security Vulnerability investigation and resolution.Active Directory (AD) Group Policies created, tested and remediated and AD Administration.Microsoft (MS) App-V and PDQ Deploy application packaging, configuration, testing, error finding and validation for deployment.Assisting 2nd line support team with incident investigation and resolution.Technologies and tools: Windows 10, MS Server 2019/16/12/08, MS Office 2016, MS Outlook 2016, VMware ESXi, Group Policy, Active Directory Administration, App-V 5, PDQ Deploy, PDQ Inventory, Footprints, PasswordState, Lansweeper, Jira.

Edinburgh, United Kingdom

Member of the Windows Server Support team providing 3rd line service, server and application support.Application installation, configuration, error finding, root cause analysis.Microsoft (MS) PowerShell scripting for monitoring, automation tasks and administration.Extensive use of MS System Center Configuration Manager (SCCM) for application deployments, MS and 3rd party security patching, device collections.Server Security Vulnerability management and updating for MS and 3rd party patches to ensure Server estate is kept up to date.Creating SCCM Task Sequences for Java application security vulnerability updates for automated installation and removal.Resolving incidents for on-site and remote customers. Investigating problem records, raising and executing change records. Liaising with other technical teams and 3rd party suppliers. Technologies and tools: Win 10, MS Server 2016/12/08, MS SCCM 2016, MS Office 365/2013, MS Outlook, Skype, MS Teams, VMware ESXi, Active Directory Administration, BMC Remedy and Launch.

Edinburgh, United Kingdom

Working on City of Edinburgh Council contract.Member of the Desktop Lifecycle Management team providing 3rd line service and application support for Windows 10 rollout to Council and Education staff.Created and updated MS SCCM Task Sequence Operating System (OS) Deployments for Windows 10 Builds 1703 and 1709.SCCM Driver pack created and updated for Laptop, Desktop and Microsoft Surface devices.Active Directory (AD) Administration, AD Group Policies created, tested and remediation.MSI and App-V application packaging, configuration, testing, error finding and validation for deployment through SCCM to City of Edinburgh Council Office staff and Education staff within Nursery, Primary, Secondary and Additional Support Schools.Incident and Problem Record support for the newly rolled out Windows 10 devices.Documentation creation and review.Technologies and tools: Windows 10, MS SCCM 2016, MS Office 2016 and 365, Microsoft Outlook, Active Directory (AD) Administration, AD Group Policy, Remedy, MSI, App-V.

Edinburgh, United Kingdom

Based in The Scottish ParliamentMember of the Server and Network Support team providing 3rd line service, server and application support.Upgrading MS System Center Configuration Manager (SCCM) 2012 SP2 Build 8239 to SCCM 1706 Update Rollup 1.Upgrading Windows 10 Build 1511 to Windows 10 Build 1709 Fall Update.Creation and updating of SCCM Task Sequence Operating System (OS) Deployments for Windows 10 Builds 1703 and 1709.Application packaging, configuration, testing, error finding and validation for deployment through SCCM to Parliamentary staff.Assisting with Daily Windows Server estate daily checks.Documentation creation and review.Technologies and tools: Windows (Win) 10, MS Server 2008/12, MS SCCM 2012 and 1706, MS Office 2016 and 365, Microsoft Outlook, VMware ESXi, Active Directory Administration, SafeCom, Assyst.

Edinburgh, United Kingdom

Member of the Windows Server Application Support team providing 3rd line service, server and application support.Application installation, configuration, error finding, root cause analysis.MS PowerShell scripting for monitoring, automation tasks and administration.Extensive use of MS System Center Configuration Manager (SCCM) for application deployments, Microsoft and 3rd party security patching, device collections.Resolves incidents for on-site and remote customers. Investigates problem records, raises and executes change records, provides out of hours on-call support. Liaises with other technical teams and 3rd party suppliers. Identifies incident trends, transfers knowledge to 2nd line support teams, documentation creation and review, adding to knowledgebase (KB).Technologies and tools: Windows (Win) 7, MS Server 2008/12, MS SCCM 2012, MS Office 2007/2010/2013, Microsoft Outlook, VMware ESXi, Active Directory Administration, SafeCom, Defender, RightFax, BladeLogic, BMC Remedy and Launch.

Edinburgh, United Kingdom

Desktop 2011 - December 2015Member of the Desktop team providing 2nd/3rd line service, application and user support, including member of a packaging team on a project migration of 10,000 XP devices to a Windows (Win) 7 and MS System Center Configuration Manager (SCCM) 2012 physical and virtualised environment.Microsoft Installer / Windows Installer (MSI) and App-V application packaging, testing, remediation and implementation of 800+ applications.Extensive use of SCCM for client build, application deployments, user and device collectionsResolves incidents for on-site and remote users. Investigates problem records, raises and executes change records, provides out of hours on-call support. Liaises with other technical teams and 3rd party suppliers. Identifies incident trends, transfers knowledge to 1st/2nd line support teams and adding to knowledgebase (KB).Technologies and tools: Win 10, 8.1, 8, 7 and XP, MS Server 2008/12, MS SCCM 2012, Admin Studio and Installshield 2012, App-V 4.6 and 5, MS Office 2003/2007/2010, Microsoft Outlook, VMware vCentre V4 and V5, Hyper-V Manager V6.2, Safecom HP MFP Administrator V9.4, Novell ZCM V11.2, Active Directory Administration and ServiceNow.BST Group 2008 - 2011BST Healthcare 2005 - 2008Investment Technology Support 2000 - 2005Further details can be supplied on request of CV.

Edinburgh, United Kingdom

Perth, United Kingdom

Member of Desktop/Server team provided 2nd/3rd line service, application and user support to Commercial General Union (CGU) staff as IBM were the outsourced supporting company.Involved in the Year 2000 investigation, planning, implementing and supporting of CGU's entire Novell NetWare 3.11 and 3.12 Bindery Server Infrastructure and upgrading to Novell IntraNetWare 4.11 NDS Infrastructure.Incidents and problems resolved for on-site and remote users, required problem records investigated, change records raised and executed. Performed out of hours on-call support. Liaised with 3rd party suppliers and other technical teams. Identified incident trends and transferred knowledge via updated documentation and KB as well as educated 1st/2nd line support teams.Technologies and tools: Novell Bindery Server, Novell NDS, Windows NT and 95, OS/2 Warp, IBM Mainframe, IBM Thin Client.

Newtown St Boswells, United Kingdom

Assisted in the installation of 45 Novell Netware file servers covering the outlying Borders Council area offices on the LAN's and WAN.Maintained all the Council wide Novell Netware file servers ensuring purging of all redundant files and directories.Operated the help desk set up to serve system users reporting problems or difficulties encountered with the systems.Diagnosed and rectified problems on Novell Netware file servers.Installed, supported and administered Windows NT servers and workstations dealing with user difficulties with software.Diagnosed and rectified hardware and software problems on Council owned PCs installed in district offices, schools and regional headquarters.Participated in the design and implementation of the IT section's procurement system for hardware and software requirements.Planned and implemented migration for Novell Netware 3.1x file servers, rationalising data and application files and directories as required.Provided first and second line user support through the Council area.

Edinburgh, United Kingdom

Installed and setup Novell Netware 3.1x file servers serving the Business Information and Management department.Performed the responsibilities of Novell System Administrator for department's two Novell servers.Carried out duties and responsibilities as E-mail System Postmaster Administrator for the department's systemInstalled and configured the department's internal and internet wide e-mail system.Assisted in the setup and running of the micro-labs for the use of students and lecturers on the university's WAN.Dealt with student's enquiries on a wide range of the latest available software packages including, databases, spreadsheets, word processing and Windows environment.Carried out general disk management activities assisting students with retrieval of information from corrupted disks and files.Diagnosed and resolved general printer problems encountered by students and lecturers.Installed and configured staff and student PCs.Designed and implemented programs using Visual Basic for Windows for use by lecturers and administrators.

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