• Worked collaboratively with a mentored team to obtain practical experience in key cybersecurity areas, including threat detection, incident response, and security operations.• Leveraged enterprise-level XDR software 'GreyMatter' and other leading industry tools to evaluate security threats and reduce risks.• Gained a thorough understanding of cybersecurity principles and best practices through exposure to real-world scenarios and simulated environments.• Honed skills in identifying and addressing cyber attacks by investigating attack vectors targeting endpoints, authentication, application protocols, and phishing.

• Engaging with customers in a friendly and professional manner, giving upbeat energy, handling any customer requests for a more pleasant in-house experience. • Resolving customer inquiries under busy times, being able to define priorities in critical moments of judgment and creating satisfactory solutions resulting in 40% increased positive feedback for the West Delray location. • Managed in-store teams in front of the house, during 11 hour, fast-paced shifts, ensuring smooth operations and motivating staff to maintain productivity and high morale.• Maintaining our bar area, pouring beer for customers, and handling the physical demands of replacing large beer kegs.• Responsible for ensuring that teams at new restaurant franchise locations were thoroughly trained in BurgerFi’s operational standards, customer service protocols, and health and safety regulations.