Andrew Bergstrom Email & Phone Number

Kirkland, Wa, Us

Bainbridge Island, Wa, Us

Seattle, Washington, United States

- Coordinated with executive leadership to define program goals, problem statements, and success criteria, ensuring alignment and setting programs up for success from inception to conclusion.- Orchestrated the Services Transformation initiative, acting as the Chief Customer Officer's chief of staff, to address and solve for critical pain points during a major operational model shift.- Conducted in-depth data analysis using Domo and other tools to make informed decisions and guide the transformation strategy, directly impacting the performance of customer-facing teams.- Led the $1.5M CPQ system implementation into Salesforce, involving 13 cross-functional workstreams, and the development of a comprehensive Agile project plan, resulting in a 50% reduction in process steps for a 6,000-person organization.- Drove continuous process improvement through the Program LEAN initiative, removing a full business day from the sales motion and saving approximately 1,700 hours per year.- Facilitated collaborative whiteboard sessions with senior leadership and cross-functional teams to identify pain points and develop strategic solutions, implementing a future state process flow and strategic roadmap.- Championed the Contractor Access initiative, developing a scalable process for contractor system access provisioning in collaboration with the C-Suite, achieving a significant reduction in labor costs as a percentage of revenue (1.2%).- Managed a critical "Code Yellow" initiative within the Brand Experience department to swiftly identify and resolve pressing issues, enhancing departmental responsiveness and performance against key metrics.

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Saint Paul, Minnesota

Saint Paul, Minnesota

Golden Valley, Mn

Bloomington, Mn

Bloomington, Mn