- Answered 5-8 customer calls daily regarding order status updates. - Entered on average 8-10 customer orders everyday into the EnCore (Amtech) database.- Helped other Customer Service Representatives with entering quotes into the system for them to add pricing.- Participated in daily production meetings on progress of orders, when they will ship or if more production time is needed waiting on cutting dies or print plates.- Coordinated with shop manager and foreman about moving up orders for urgent customer requests. - Assisted the Design department with projects that needed to be produced on their CAD table.- Worked with the Accounting department to alleviate their workload by filing away shop cards and invoice.

- Worked with an account list of 150 customer, warm calling to find out what types of projects they currently are working on or have upcoming. - Average calls: weekly 50, monthly 200.- Processed orders into SAP for stock and non-stock orders and place POs with factories/suppliers.- Prepared cost estimates within the SAP system for assigned sales team. For an average of 20-25 weekly, and approximately 100 monthly.- Researched part number through internet search to identify part number to cross into the Graybar website or SAP.- Communicated with factories and suppliers via email or phone call to obtain pricing, availability, and lead times of product. - Determined the correct margin percentage with sales reps as well as work with customer service representatives confirming they are able to view internal notes.- Formed relationships with Sales Team, suppliers, and customers electronically and over the phone to provide on-time and accurate quotes.

- Send weekly updates to my customers on the status of their parts/orders.- Participate in weekly department meetings to discuss what the top priorities are for each person and any hot items that need to be taken care of right away. - Communicate with the suppliers via email on pricing and any over/under shipment issues. - Work with the Logistics warehouse on the location of the Ocean and Air shipments from the overseas suppliers.- Process Vessel/Container receipts so that the system shows when parts are in transit to the warehouse when the parts are received.- Handle invoicing to customers when product ships from the warehouse.

- Maintained an established book of 150 customers for a total of $80,000 within the Foodservice, Refrigeration, and Heating, Ventilation, and Air Conditioning (HVAC) industry.- Received leads via email and followed through by contacting the potential customer to gather important company information and help grow their business by offering savings involved with the parts.- Qualified customers by researching their company to know what kind of industry and what products to offer and engage them with a follow-up call to help place their first order.- Utilized Salesforce Lightning on a daily basis to review customers who were down in sales compared to the prior year and assisted by inquiring how their business was and what happened since their last purchase. Offered me as a point of contact for any assistance with quotes or product research.- Exceeded my daily metrics of 30 customer touch points which included outbound calls, inbound calls, or emails. Logged the call into Salesforce Lightning in order to track history and progress.- Built a strong rapport with customers which proved successful since they knew who to contact for a quote or help to resolve any issues. Customers know me as the “go-to” person for their company.- Investigated online resources to find and view complete unit breakdowns or bill of materials (BOM) to find the specific part number and cross referenced into the system to quote the customer.

- Hybrid Inside Sales and Customer Service role which included entering orders and managing accounts. Prepared quotes and followed up on the status to obtain the customer’s business.- Multitasked between customer calls, walk-ins, and email requests while maintaining daily workload.- Proactively called inactive 100 caster industry customers which included janitorial companies, bakeries, greenhouses, or school music departments to gain back their business.- Worked in the warehouse part of the day building casters for customer orders; selecting the proper wheels, the proper accessories for the build whether it needed a brake to stop the wheel from moving or a full brake that would stop the wheel and caster from moving.- Learned the different types of caster wheels and what each wheel was used for or what industry and also the types of rigs they work on and what the weight capacity is.

- Managed daily 10-15 emails including entering quotes daily worth up to $200,000.-Worked with customer’s forecasts to view parts details and when the parts were expected to arrive at their facility. Engaged with the factories to expedite parts that were going to be delayed. - Handled customer’s drop shipments by sending the documentation to the overseas factories and advised the following day that the parts shipped.- Dealt with top customers’ delivery issues and engaged in daily conference calls with end customers. Proactively talked with customers about the capacity constraints at our Japan and Malaysia factories.

- Originally a Computer Network Technician role but then went into a Hybrid Help Desk/Data Entry role. Worked with IT Manager on server or new employee setup projects as well as process shipment paperwork sent by the sales or warehouse team.- Installed and managed connected hardware and application components to assure nonstop environment operations for the office staff and helped to analyze any issue and resolve it in a timely fashion.- Verified proper working order of hardware and peripherals at all times.

- Packed and labeled merchandise to prepare for loading and shipment to customers.- Rotated goods in inventory by following the “first in, first out” approach to keeping shelves organized and well-stocked. Able to sort goods in an organized fashion to fit properly on a skid to be wrapped for loading on the truck.- Navigated powered lift trucks safely to move items throughout the warehouse and reduce injury risk.

- Provided support to the Academic Advisor with daily activities which included emailing students about classes being changed or rescheduled, contacting students about picking up textbooks. - Assisted students on where to find their classrooms and other academic happenings on campus including cap and gown distribution and homecoming campus activities, etc.- When staff/faculty were not on campus, responsible for locking up the campus by setting the alarm system before leaving for the night. Occasionally worked at different campuses during the semester in a rotating shift with the other Graduate Assistants.