-Demonstrating the value of the Google Cloud Platform and facilitating cloud adoption among enterprises in every stage of their cloud adoption journey. -Providing deep expertise in Data Analytics, Application/Infrastructure Modernization, and Generative AI. -Collaborating with GTM partners to provide value and enablement to customers throughout the sales cycle.

-Engage with clients to help them solve their business problems leveraging IBM's portfolio of Cloud Services.-Specializes in IBM's database offerings in Cloud and on-premise deployments.-Provides pre-sales technical service to the Core Database sales team in the Mid-Atlantic Region. Successfully completed IBM's Global Sales School for Experienced Sellers. This is a five month course requiring a minimum of 20 hours a week participation and includes multiple week-long labs focusing on the following topics:-Effective Business Communication-Software Demonstration-Pipeline Growth-Saving the Deal-Objection Handling-Business Storytelling

- Assist select industry-leading clients with difficult technical production issues in a timely manner.- Ensure total customer satisfaction with MicroStrategy products and support, promoting the renewal of Support License Agreements.- Collaborate with development teams to provide solutions to uncommon technical problems leading to quicker case resolutions.

- Addressed technical issues related to the MicroStrategy Intelligence Server, Narrowcast Server, Distribution Services, and Enterprise Manager.- Reproduced and analyzed product defects, and communicated findings to development teams to facilitate comprehensive resolution of issues.