Andrew Mortensen Email and Phone Number

• ICT SAAS Application Implementation, management and support for both internal staff and external contractors• Management and support of varying SaaS platforms• Support & planning/design for ICT application projects• MDM Android tablet configuration, build & test management

Under this role/company I have worked in various sub-roles: • Help Desk Coordinator (Education sector) - manage Help desk & student and staff laptop fleet (around 2000 devices)- manage support technicians- manage BAU support• Field Technician (Corporate sector)- management and support of numerous clients’ servers, backups, network, desktops & devices (across varying industries including medical, pharmaceutical and shipping)- Design, installation, and support for client ICT projects- Numerous ICT vendor liaison- Data Centre Work• Embedded Technician (Data Centre sector)- ICT operations management and support of client's staff (on/off-boarding procedures), network, devices & software.- management and support of varying SaaS platforms- Installation, and support for client ICT projects- Numerous vendor liaison

Managed the IT Helpdesk across three campuses, overseeing ticket resolution and asset management for over 2,000 laptops and 500 desktops. Responsible for designing, installing, and supporting all ICT projects, as well as managing the Helpdesk team. Provided support to staff, students, and parents, managing user accounts in Active Directory and delivering server, applications and network support.

Provided support to staff, students, and parents on all IT-related matters, including laptops, desktops, applications, network printers, user accounts in Active Directory, and audio-visual support. Assumed part-time Help Desk Coordinator duties, which included liaising with parents, addressing insurance issues, managing stock, coordinating with the ICT department on current issues, and overseeing general Help Desk task allocation and management.