Andrew Pritchard Email & Phone Number

High Wycombe, Gb

High Wycombe, Gb

WM Retail provides online retailing for businesses that require business and technical expertise where the capability is not available in-house. It has already launched an award-winning butcher’s business online and delivered thousands of orders locally and nationally during the 2020 COVID pandemic.WM solves many headaches for people by taking their brand online, acting as the retailer and transaction provider, delivering the technical platform and integrated and proven customer service and support provision but without massive internal shift or investment allowing the producers the time to focus on their product development.

Aylesbury, England, United Kingdom

Working as part of the SME and Majors Customer Service team in Aylesbury. With a team of approximately 50 agents and 3 Team Managers, this role helped plan, co-ordinate and control activities of the customer service team, maintaining and enhancing customer relationships and meeting organisational and operational objectives.Working alongside and assisting departmental managers and team managers, leading the day-to-day management of the department. Assisting in identifying opportunities to improve efficiencies and customer experience and make recommendations for change.

Management and responsibility for customer service and operational back office partners for AXA PPP healthcare’s wellbeing and loyalty digital platform, Active+. Active+ was designed to allow AXA PPP to break the mould of traditional health insurers. The main principle being that improving someone’s health, fitness and wellbeing is as important as picking up the pieces when something goes wrong.Main areas of responsibility included Customer Service management, operational back office management, third party partner performance management, dropship supplier management, logistics standards monitoring and product and content standards management to ensure the best possible joined up customer experience.During the initial build phase of the project in 2014 / 2015, acted as lead project manager working closely with our development partner, ensuring that the systems build was delivered on plan.

A short‐term project manager role was undertaken with a national communications provider supplying data, voice, mobile, telephone systems and maintenance. The role was to ensure delivery of solutions to the quality and scope expected. Leading an implementation team (typically 2‐4 staff) on a per project basis, owning and managing all aspects of the solutions sold including resource management and the completion of all necessary documentation.Project management consultancy was provided for a leading security integrator bidding for a national security contract within a PRINCE2 environment. Advice was given and template documentation provided resulting in the successful acquisition of a major security contract.Several short‐term roles have been undertaken to provide and advise on small business solutions. These have included network review, (re)design and provisioning. Advice has been given on cloud storage solutions, remote working, backup and disaster recovery solutions.

Project & Operations Manager for an online retailer, selling personalised greeting cards and gifts. Primary involvement in the redevelopment of the company website which was re-launched in late 2012. Management of operational factors such as customer services and communication between the development, design and print on demand teams.Development and maintenance of all project schedules and status communications, including associated governance and risk management.Monitoring of daily activity and associated stakeholder management. Provision of regular status updates across the senior management team.

Service delivery and project management across a portfolio of 30+ properties in five counties, each with multiple work streamsProduction of project proposals and subsequent delivery of medium to large IT and Telecoms projects in a challenging environmentsWorking in partnership with key stakeholders to help identify overall technology requirements, providing appropriate support and challenge where required Providing a structured approach to the analysis of business requirements in accordance with the Project Lifecycle and IT architectural standardsBudgetary planning Supplier Management to ensure agreed service and support levels