Andrew Pritchard work email
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Andrew Pritchard personal email
A professional and experienced customer service manager with a strong background in service delivery and project management. Proven track record of managing business operations, customer service provision, process and standards development, project delivery and associated support against agreed levels across multiple geographic and technology locations.Demonstrated ability to manage multiple tasks with conflicting priorities coupled with an awareness of development and change. Excellent analytical skills paired with strong planning and organisational skills.Management experience of back-office business operations and commercials and a contact centre team of multiple agents and over 30 suppliers.A strong customer focus, a real flair for attention to detail and completer-finisher approach.Significant experience in service delivery and of project management over a portfolio of multiple clients, working through a disciplined approach and ensuring the capacity to deliver on time and to budget.A committed team player providing direction and focus but not losing sight of the importance of delivering a comprehensive support service.
Wm Retail Limited
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Operations And Customer Service DirectorWm Retail LimitedHigh Wycombe, Gb
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Operations & Customer Service DirectorWm Retail Limited Aug 2018 - PresentWM Retail provides online retailing for businesses that require business and technical expertise where the capability is not available in-house. It has already launched an award-winning butcher’s business online and delivered thousands of orders locally and nationally during the 2020 COVID pandemic.WM solves many headaches for people by taking their brand online, acting as the retailer and transaction provider, delivering the technical platform and integrated and proven customer service and support provision but without massive internal shift or investment allowing the producers the time to focus on their product development.
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Customer Service Support ManagerBiffa Feb 2024 - Jun 2024Aylesbury, England, United KingdomWorking as part of the SME and Majors Customer Service team in Aylesbury. With a team of approximately 50 agents and 3 Team Managers, this role helped plan, co-ordinate and control activities of the customer service team, maintaining and enhancing customer relationships and meeting organisational and operational objectives.Working alongside and assisting departmental managers and team managers, leading the day-to-day management of the department. Assisting in identifying opportunities to improve efficiencies and customer experience and make recommendations for change. -
Head Of Customer Services & Operations @ Active+Axa Ppp Healthcare Feb 2014 - Aug 2017Management and responsibility for customer service and operational back office partners for AXA PPP healthcare’s wellbeing and loyalty digital platform, Active+. Active+ was designed to allow AXA PPP to break the mould of traditional health insurers. The main principle being that improving someone’s health, fitness and wellbeing is as important as picking up the pieces when something goes wrong.Main areas of responsibility included Customer Service management, operational back office management, third party partner performance management, dropship supplier management, logistics standards monitoring and product and content standards management to ensure the best possible joined up customer experience.During the initial build phase of the project in 2014 / 2015, acted as lead project manager working closely with our development partner, ensuring that the systems build was delivered on plan. -
Interim Project Management RolesInterim Work May 2013 - Jan 2014A short‐term project manager role was undertaken with a national communications provider supplying data, voice, mobile, telephone systems and maintenance. The role was to ensure delivery of solutions to the quality and scope expected. Leading an implementation team (typically 2‐4 staff) on a per project basis, owning and managing all aspects of the solutions sold including resource management and the completion of all necessary documentation.Project management consultancy was provided for a leading security integrator bidding for a national security contract within a PRINCE2 environment. Advice was given and template documentation provided resulting in the successful acquisition of a major security contract.Several short‐term roles have been undertaken to provide and advise on small business solutions. These have included network review, (re)design and provisioning. Advice has been given on cloud storage solutions, remote working, backup and disaster recovery solutions.
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Project & Operations ManagerMonster Gift Company Limited Jun 2012 - Apr 2013Project & Operations Manager for an online retailer, selling personalised greeting cards and gifts. Primary involvement in the redevelopment of the company website which was re-launched in late 2012. Management of operational factors such as customer services and communication between the development, design and print on demand teams.Development and maintenance of all project schedules and status communications, including associated governance and risk management.Monitoring of daily activity and associated stakeholder management. Provision of regular status updates across the senior management team.
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Business Relationship & Infrastructure Project ManagerNational Trust Jan 2004 - Mar 2012Service delivery and project management across a portfolio of 30+ properties in five counties, each with multiple work streamsProduction of project proposals and subsequent delivery of medium to large IT and Telecoms projects in a challenging environmentsWorking in partnership with key stakeholders to help identify overall technology requirements, providing appropriate support and challenge where required Providing a structured approach to the analysis of business requirements in accordance with the Project Lifecycle and IT architectural standardsBudgetary planning Supplier Management to ensure agreed service and support levels -
3Rd Line Support / Project ManagerJohnson & Johnson Oct 2001 - Aug 2002 -
Senior Network AnalystAp Biotech Dec 2000 - Sep 2001 -
Pc Infrastructure SupportMars May 2000 - Oct 2000 -
Pc/Lan Infrastructure SupportDiageo May 1998 - May 2000
Andrew Pritchard Skills
Andrew Pritchard Education Details
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Computer Systems Engineering
Frequently Asked Questions about Andrew Pritchard
What company does Andrew Pritchard work for?
Andrew Pritchard works for Wm Retail Limited
What is Andrew Pritchard's role at the current company?
Andrew Pritchard's current role is Operations and Customer Service Director.
What is Andrew Pritchard's email address?
Andrew Pritchard's email address is an****@****j60.com
What schools did Andrew Pritchard attend?
Andrew Pritchard attended University Of Wales, Swansea.
What skills is Andrew Pritchard known for?
Andrew Pritchard has skills like Stakeholder Management, Project Management, Project Planning, Prince2, Project Delivery, Management, Requirements Analysis, Change Management, Governance, Resource Management, Software Documentation, Account Management.
Not the Andrew Pritchard you were looking for?
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Andrew Pritchard
Shrewsbury1arum.co.uk -
1somersetwestandtaunton.gov.uk -
Andrew Pritchard
Greater Bristol Area, United Kingdom1baesystems.com
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