Supporting the growth of Telrock. I am taking up this new role designed to optimize company growth and success across all aspects of the business.

While in post I’ve articulated and driven a roadmap for rapid recovery and implemented a mid/long-term strategy targeting sustainable revenue generation. Under the scope of my role, I continue to ideate all consulting products within Arum's service offering and also play an integral role in business development. Increased Profit: • After returning the business to profit, achieving 10X uptick on previous highest year. • Co-defined 3-year profit target as part of Cranfield BGP which was surpassed in Y1.• Stabilised Arum and orchestrated move to long-term/high utilisation revenue model. • Divested non-strategic legacy department with significant overheads to sole client. • Reviewed legacy contracts and addressed sales function reliance on discounting. B2B Growth: • Penetrated international markets to catalyse £MM additional revenue. • Extended delivery reach from UK focus to Aus, NZ and US. • Secured preferential status with big-name clients such as in Aus/NZ region. • Obtained supplier status for Arum on Crown Commercial Service's (CCS) Debt Resolution Services (DRS) framework.Transformation & Culture Change: • Set out new vision for Arum, streamlined systems and embedded a positive workplace culture.• Created employer brand and built loyal team of talent with requisite capabilities to take Arum forward. • Established operations excellence and reduced operating costs by 30%.• Attained exceptional staff satisfaction levels even through testing period of change. Competitive Differentiation:• Achieved B-Corp certification and devised industry-first independently ‘approved’ status for collections software products/servicers.• Designed and sold company’s first managed service into UK bank. • Crafted new consulting structure to support the Aus/NZ market.

I was hired by Arum as shareholder/director, having partnered with the company during tenure at London Bridge Software. While in post, I grew the business back up after a period of decline in collaboration with a business partner. During this time, I also orchestrated entry into 20+ countries in the EU market. The best-in-class service offering I developed, featuring a dynamic blend of consultancy, training, interim management and support, enabled the business to go from strength to strength.Identifying & Capitalising on Niche: • Created leading specialist consultancy within the consumer collections and recoveries industry.• ‘Restarted’ Arum after downturn; expanded FTE from 3 to c.40 people, with revenue skyrocketing. • Provided vision, leadership and direction that facilitated strong growth trajectory. • Significantly strengthened Arum’s position, paving way for exit of business partner and partial sale to private investor in 2017.Establishing Market Offering:• Won preferred supplier status across banking, financial services, utility and government organisations.• Acquired pioneering teaming agreement with Capgemini for exclusive support within problem consumer debt for utilities in the UK and Ireland. Outperforming Targets: • Consistently surpassed goals as business went through major change, including different ownership structures.• Continually introduced additional revenue-generating business lines. Formed software development consultancy with clients in UK, Ireland and Europe.• Key driving force behind Arum securing globally recognised certifications and various industry accolades.

Liverpool Students’ Union provides support to its 22,000 members in further education at Liverpool John Moores University. Turning over 6 million GBP per year the organisation is a non-profit making company that continues to rank amongst the best student union organisations in the UK. Elected by its members to become a full time employee I supervised all communication and media related activities. Executive committee member of an organisation with over 150 staff and 22,000 members throughout Merseyside.• Policymaking and direction of the organisation.• Directorship and management of a citywide newspaper.• Committee member for both the Union and the University.• Facilitating the organisational duties and monitoring of all union campaigns.• Initiated on-line strategy of the organisation.