Andrew Ellis, Csm Email & Phone Number

Olathe, Kansas, United States

United States

Simultaneously managed multiple, complex, multidisciplinary project teams developing Mixed Reality (AR/VR) software applications for DoD and Commercial training and maintenance use cases. Operated in Waterfall, Agile, and Scrum environments, demonstrating versatility in project management methodologies.Project and Program Management:♦ Developed comprehensive project plans, guiding multidisciplinary software development teams through SDLC and PLC.♦Maintained a proven track record of delivering high-quality solutions on time, at or under budget, and within scope, exceeding client expectations and maximizing profit margins.♦Managed simultaneous execution of multiple projects, demonstrating adaptability to tight deadlines and varying budgets ranging from $150k to $16M.♦Effectively mitigated risk factors in each project to ensure data-driven decision making could be employed.♦Led cross-functional teams in the successful definition and delivery of projects spanning DoD, Healthcare, and manufacturing domains.♦Managed the initiation, planning, execution, monitoring/control, and closing of projects within the AVATAR portfolio.♦Conducted retrospective data analysis, identified lessons learned, and implemented best practices for continuous improvement.♦Collaborated seamlessly with stakeholders at all levels, fostering effective communication and alignment with project goals.♦Identified and addressed process inefficiencies, proposing innovative solutions to enhance production, quality, and risk mitigation.Product Management: ♦Successfully guided the planning and launch of four SaaS and PaaS products, overseeing their progression from inception (0) to market-ready (1), including AI LLM and IoT integration. ♦Led efforts in productization and commercialization, demonstrating a keen focus on creating value for both clients and the company.♦Conducted market and product research to build relevant personas and avatars for short and long-term strategic planning.

Dallas, Texas, United States

Managed cross-functional and multi-disciplinary law enforcement training projects across the US. Key contributor in the development and implementation of products and programs through relationship-building, strategic partnerships, and effective planning.Project and Product Management:◆Managed a substantial portfolio of $500M in federal project funding for government projects.◆Coordinated and oversaw 300+ training and technical projects across all 50 states.◆Acted as a key liaison between clients and stakeholders.◆Successfully developed and maintained professional relationships with high-level personnel.◆Demonstrated exceptional organizational skills in project planning, ensuring effective and efficient project execution.◆Led efforts in productization and commercialization for both new and existing products, showcasing an ability to drive products from concept to market distribution.◆Planned and executed comprehensive GTM strategies for multiple products.◆Conducted strategic planning for products, aligning them with market needs and company vision to ensure long-term success.Marketing and Advertising:◆Implemented marketing and advertising campaigns by analyzing sales forecasts, preparing strategies, plans, and objectives, and organizing promotional presentations.◆Prepared marketing reports by collecting and summarizing sales data, providing valuable insights for decision-making.◆Supported sales staff by furnishing sales data, market trends, forecasts, and relevant customer service information.◆Planned meetings and trade shows, handling all aspects from identifying requirements to establishing contacts and coordinating schedules, contributing to successful event execution.◆Stayed updated on industry trends by participating in educational opportunities and reading trade publications.◆Accomplished organizational goals by accepting ownership of varied requests and exploring opportunities to add value to job accomplishments.

Lakewood, Colorado

Dedicated and results-driven professional with a proven track record of leadership in enterprise-level technical support, adeptly managing a team serving 17,000+ end users within the Department of the Interior. Known for implementing strategic solutions, streamlining processes to CMMI Level 3 standards, and developing comprehensive Knowledge Management initiatives. Excels in providing support for various software systems, troubleshooting hardware and software issues, and fostering effective communication between end-users and support teams. Experienced in developing and maintaining SLA/OLA documentation to ensure seamless service delivery.♦Led an enterprise-level technical support team, catering to the needs of 17,000+ end users within the Department of the Interior.♦Developed a Knowledge Management site for training and troubleshooting, enhancing the team's capabilities and efficiency.♦Streamlined processes to a CMMI Level 3 standard, showcasing a commitment to operational excellence and best practices.♦Developed SLA/OLA solutions to facilitate national multi-agency cooperation, ensuring clear guidelines and expectations for service delivery.♦Provided enterprise-level technical support for more than 10,000 government employees, covering Tier 1, 2, and 3 support via telephones, chat, email, and deskside assistance.♦Administered over 100 different software systems, leveraging Active Directory for organizational management and user account administration.♦Conducted troubleshooting and repair for Windows, Macintosh, and Server-based systems and applications, both remotely and onsite.♦Developed processes and documentation to establish a continuous and comprehensive knowledge base for internal and external Service Desk use.♦Successfully conducted remote work and troubleshooting via VPN and RDP.♦Implemented effective ticket and metrics tracking, reporting, peer coaching/evaluation, and escalations to maintain high-quality support services.

Results-oriented professional with a proven track record in project and product management, adeptly combining strategic leadership with hands-on expertise. Demonstrated success in designing and implementing impactful PR campaigns, managing social and online media presence, and leading cross-functional teams to achieve organizational goals. Known for providing comprehensive documentation for supported systems and delivering top-notch technical support, including hardware and software troubleshooting, system design, and successful marketing initiatives.♦Designed and implemented successful PR campaigns and white papers, driving brand visibility and establishing thought leadership.♦Managed social media and online media presence, leveraging digital platforms to enhance brand awareness and engagement.♦Led team members across multiple departments, fostering collaboration and achieving organizational goals through effective project and product management.♦Developed comprehensive documentation for all supported systems, ensuring clarity and efficiency in system management and support.♦Provided phone tech support and troubleshooting for home and business users, covering desktops, laptops, and networking.♦Conducted hardware and software repair, virus removal, upgrades, and system design to meet client needs effectively.♦Successfully designed custom HTML websites from scratch, tailoring each site to meet specific client requirements and target audiences.♦Utilized 3D/4D graphic design skills to enhance visual elements and create compelling marketing materials.♦Designed and executed successful marketing and advertising schemes for prominent businesses in the Houston and Austin, Texas area.♦Obtained and maintained several long-standing client accounts across the United States, showcasing dedication to client satisfaction and retention. the US.

Giddings, Texas

Graphic Design and 3D art production. Conceptual drawings for new client products and salon layout designs. Responsible for 3D images and renders, for the purpose of proposal presentations and project development. Utilized Google Sketchup and Adobe CS3 to CS6 to create drawings for customer signoff, new products, and other projects as requested by clients or management. Responsible for the development, design, and implementation of assembly instructions for proprietary salon furnishing designs.

Freelance Alpha, Beta, smoke, Load/Stress, A/B, and concept testing on PC and platforms for various gaming studios including:• Blizzard • BioWare• Valve• Warner Bros Interactive • Daybreak

Houston, Texas

Client acquisition and retention, project management, and development of advertising strategies. Responsible for client relations for the entire development cycle of each project. Logo design, flyer design, and 3D/4D conceptual and production graphics. Scheduling management, quality control checks, and sales duties in a fast-paced and detail-oriented environment. Utilized Adobe CS to CS5, CorelDraw, and Trimble Sketchup 3D software to produce graphics for flyers, business cards, websites, and logos. Responsible for organization, development, and maintenance of file systems and customer backup records.

Worked in a clean room environment for 12 hours to 15 hours daily. Operated sensitive equipment. Inspecting for precise tolerances. To insure high quality manufacturing of semiconductor wafers through the etching process. Provided quality control of each batch of semiconductor wafers. Performed preventative maintenance of each machine in the bay, as well as basic hardware and software troubleshooting. Ensured lot tracking to the next processing bay and ensured hourly documentation regarding production and quality control statistics.

Houston, Texas

Programmed the AutoCAD and CNC style system with client-specific parameters, to produce custom products in various metals. Utilized math and drafting principles to ensure that each product cut on the high-powered water jet was within stringent quality control specifications. Did quality control checks with various tools (micrometer, protractor, pattern cutouts, etc.). Saw projects from start to finish, conceptualization to programming, cutting to sanding, deburring to delivery. Extensive customer interactions to determine the exact specifications and function of each piece. Responsible for the operation, maintenance, and programming of the industrial water jet cutter.

San Antonio, Texas

Provided network support for approximately 150 end users. TCP/IP support and troubleshooting, Ethernet and DSL router network support, network maintenance, Active Directory, and hardware/software support. Maintained the operations, preventive maintenance, and quality control of multiple high-grade industrial printer projects during each shift. Trained and supervised nearly 15 operators over the year of my tenure. Cross-trained in bindery operations/equipment and printer press.