Andrew Owen Email & Phone Number

Bella Vista, Nsw, Au

The General Manager – Information & Communications Technology was recruited to rapidly deploy a technology refresh and strategically reshape the provision of technology services and applications to suit an organisation and industry undergoing generational transformation.● Developed a three-year ICT strategic plan for the delivery of a cohesive and integrated IT Application, Service, Security and Infrastructure Landscape and established ICT Governance mechanisms through the formation of a Steering committee● Managed the implementation of Information Security Management System, Policies, Procedures and a new security architecture● Recommended and commenced the implementation of a MS-CRM and NAV Finance & Payroll system● Delivered a new technology footprint as part of organisational transformation project with the Employment division● Planned and lead the implementation of Federal Government IT Security Accreditation (IRAP/ISM)● Implemented a new phone system for the call centre and whole of business (500 extensions)● Tendered and selected vendors for IT Managed Service and Telecommunications

Allambie Heights, Nsw, Au

The Information Technology Manager was recruited to shape the technology strategy with a focus on reducing operational costs and improving security, develop a long-term plan for IT infrastructure, Operations, Application projects, Helpdesk, disaster recovery, and network and manage vendor relationships, contracts and IT budget.● Improved IT customer service by adoption of ITIL Service Management Techniques and outsourcing Service desk and Infrastructure maintenance and operations.● Implemented new Sharepoint Intranet and NAV Financials● Recommended and implemented Virtual server infrastructure, reducing costs and improving DR capability.● Reduced printing cost by >50% ($150K pa) and improved service through tender process and competitive vendor selection, standardisation of devices with a 25% reduction in the number of devices● Instigated a Telecommunications tender and review across all lines of business to improve quality of service at same cost● Optimised WAN to deliver LAN like performance to all major sites using Riverbed.

Define a three-year technology plan to support organic growth over 20%, recruit and manage team of two reports to implement and maintain highly available infrastructure for 150+ end-users and implement intranet, ERP/MRP, Server virtualisation, ITIL policies and best practices. ● Matured technology capabilities for the organization with no standards or procedures in place, designed ITIL Helpdesk and introduced service metrics to significantly boost customer satisfaction● Revitalized stalled ERP deployment (Dynamics AX) and delivered project on-time and reduced cost by 20%● Consolidated phone systems from five locations and renegotiated with vendors to reduce service costs by 40%● Commenced implementing Business Intelligence to drastically lower the organisational effort for reporting.

Rueil Malmaison, Paris, Fr

Promoted to become the driving force in technology leadership, harmonising work practices and IT standards, during and after the integration phase of the Clipsal acquisition. Developed, reviewed and executed an ongoing I&A strategy. Performed full CIO role for five business units as part of a matrix structure, ensured appropriate counsel and liaison with senior management, creating a full roadmap of projects for the achievement of the ANZ Infrastructure and Architecture strategy. Controlled diverse vendor relationships and IT budget and planned and installed networks, telecommunications and hardware platforms with standardised software installation.● Streamlined Help Desk processes, merged help desk operations on to one common software platform, and created a virtual team using the phone system. ITIL processes were rolled out through the department, and SLA's covering all areas of performance on the Network, Phone system, Server performance, and Service delivery (Help Desk) and avoided further staff increases● Prepared a tender, selected and implemented Avaya IP Phone system to 1200 desks. Virtual call centres improved efficiency of call handling across sites for business unit customer service teams and reception. Communication costs lowered by using the data network to carry voice● Managed the Infrastructure stream for the global SAP Implementation project● Merging of new businesses purchased (Clipsal, Moduline)● Reduced by 12% the cost of the data network, and improve flexibility by upgrading to a single network in ANZ● Reduced server infrastructure lifecycle cost 25% through implementing blade servers and virtualisation, which reduced floor space, power consumption and air conditioning workload.● Consolidated Design and implementation of two new data centres (Brisbane & Adelaide)● Lower cost (direct and support) by extending the Lotus Notes mail environment to all businesses in ANZ.

Rueil Malmaison, Paris, Fr

Recruited to re-invigorate technology strategy and adoption within the enterprise. Developed an ANZ IT Strategy to ensure business focus within the IT organisation, and gain the ability to spread technical resources widely. Executed Application and Infrastructure strategy, resulting in standardisation of ERP, Business Intelligence and creation of Wide Area Network across the region. Support the Schneider business in Australia and NZ total sales $500M, an annual IT budget of $4.3M, manage a staff of seventeen, a user base of 500.

Bachelor Of Applied Science (B.App.Sc.), Computing

Master Of Business Administration (M.B.A.), International Business