In this current role, I execute precise cash, credit, and gift certificate transaction procedures with diligence. I adhered to policies, and federal, state, and local regulations by serving alcoholic and non alcoholic beverages. I delivered accurate responses to guest inquiries regarding menu items, game services, and membership programs.Following are some of my key achievements:• Attained multiple accolades for consistently achieving some of the highest customer satisfaction survey results through exceptional performance.

During this tenure, I have provided prompt and fresh pizza service to valued guests by orchestrating seamless collaboration among numerous employees. I have led comprehensive restaurant operations, including employee and shift leader supervision, guest feedback management, product oversight, orderingprocesses, and financial administration. I drove optimal restaurant functionality and strategic growth for revenue maximization by conducting weekly evaluations of P&L and financial statements. I delivered valuable support to other locations, contributing to optimizing success and overall achievement.Following are some of my key achievements:• Spearheaded the successful establishment of HEB Frisco by securing grand opening business that propelled monthly sales by 6%, securing future event orders, and exceeding $2K per event.• Played a pivotal role in securing a significant contract with The Cove at the Lakefront by overseeing all party and event catering, resulting in a notable increase of approximately 5% in weekly sales.• Boosted service quality and refined marketing strategies by fostering effective communication with the director of operations.

During this tenure, I led comprehensive midway operations, including technician assignments, management of guest feedback, and the procurement of parts and prizes. I fostered effective communication with the amusement manager by allocating insights on financials and operational techniques. I developed troubleshooting guide for effective problem resolution to enhance operational efficiency. I played a pivotal role in the early stages of the Virtual Reality attraction by establishing critical corrections to the field assembly manual for implementation at various venues. I rendered expertise in game repair, such as mechanical repairs, I/O board repair, and software troubleshooting.Following are some of my key achievements:• Orchestrated the collaboration of a team of 5 employees to establish and maintain a seamless operating midway.• Achieved prestigious Master Technician Award for two consecutive years by showcasing outstanding performance in midway troubleshooting.• Conducted Windows troubleshooting for POS systems by addressing issues related to network connections, printers, and essential Windows functions of POS systems.

Here, I performed numerous tasks to team members to ensure seamless operations. I executed keyholder duties during the opening and closing of business. I enforced compliance with employee safety regulations to maintain and secure hazard-free work environment.Following are some of my key achievements:• Addressed and resolved guest issues and complaints effectively to enrich positive experience.• Selected to participate in Next Slice, an exclusive forum with area managers and state managers, where insights into business strategy and operational improvements were discussed.