As principal consultant I draw on my experience as a performance driven GM running national and divisional business units; solving commercial problems, initiating change and 'getting things done'.I work with MDs, GMs, business owners and their teams to figure out and fix commercial problems and challenges.

Alexander Consulting specialises in strategic management advice, solutions and implementation.

With a track record in improving performance, I was appointed to set a new direction for the Technical Support & Warranty team, re-energising efforts to improve dealer satisfaction and address the challenges of declining motorcycle and off road vehicle markets. In addition, as a member of the ANZ senior leadership team, I contributed to annual strategic and operational planning. My leadership remit included dealer and customer technical support service, warranty cost management, Indian Motorcycle homologation, product safety recall compliance and the motorcycle warehouse. I continue to provide advice to the MD as a consultant, exploring organic growth opportunities. • Elevated technical support service levels and in turn, customer service and experience;• Increased dealer satisfaction scores by +29%;• Reenergised the team and improved team engagement through clear direction, visible leadership and robust management controls;• Set a vision for digital transformation of the technical support process, leading the scoping team for CRM 'Service Management', due for international implementation 2020/2021.

Playing an active role in Polaris’ ambition to achieve and maintain #1 market position, I developed and executed distribution channel strategy to increase the ANZ dealer footprint, and indirectly drive growth in off-road vehicle (ORV) volume and market share. A high profile role, I partnered with the MD on the growth by acquisition agenda delivering deep dive business assessments of potential targets. I oversaw all ANZ IT projects, managed strategic alliances with Polaris’ distribution finance partners and owned Franchising Code of Conduct compliance.• Contributed to Polaris overtaking competitors to be the #1 brand in Australia off-road vehicle (ORV) market;• Delivered record high dealer appointments to enable ORV volume and market share growth, adding 22 dealers to the ANZ network in 2016;• Negotiated significant reductions in inventory floor plan financing costs;• Improved ORV sales management insight by building a suite of detailed dealer performance analytics;• Established sales and customer service discipline through new business applications, championing both MS Dynamics CRM and the creation of a field sales force management application.

Engaged as an independent consultant by both DANA Australia and Polaris Industries Australia & New Zealand to shape AU growth plans, I was appointed to Polaris as Project Manager in Feb 2012. During this time, I assessed the feasibility and commercialisation of US/European electrical vehicle companies GEM and Goupil in Australia and was also charged with the brief to create and execute the ANZ digital marketing plan• Developed and delivered a detailed project and gate review plan, gaining vehicle import approval and assessing and demonstrating products to potential customers;• Completed market opportunity and sales plan, volume, margin, profit analysis and high level GTM plan;• Improved lead generation by establishing a digital marketing team and leading the execution of a digital marketing plan for 2013 .

Accountable for driving the growth of PACCAR Trucks Melbourne, Australia's largest heavy-duty vehicle retail dealership. Setting a clear and collaborative vision for a team of 90+ spanning five departments, I executed an ambitious growth and profit strategy, enabled by improved leadership capability and a robust management foundation. I closely monitored P&L and a suite of financial and operational KPIs, providing greater visibility and allowing rapid identification and fast response to issues to ensure consistent high performance and maintenance of facility standards.• Established Melbourne as the only PACCAR owned dealership globally to achieve operating profit in 2008 and 2009;• Increased Kenworth market share, maintaining #1 market position 2006-2010, with Melbourne placing the highest dealer retail order intake across PACCAR Australian dealers in 2010;• Established a senior leadership team as owners of performance, building capability and accountability to drive sustainable performance;• Achieved outstanding employee engagement, achieving double-digit increases across survey measures.

Kenworth is the #1 brand in Australia and an icon in the heavy-duty commercial vehicle segment. I was tasked to reduce dealer inventory build-up up via forensic inventory focus, competitive pricing strategy and clever retail campaign management. I led a national sales team to maintain Kenworth’s position as the number one market leader with 22.5% share and in late 2005 was seconded to manage PACCAR Trucks Melbourne. • Retained Kenworth’s #1 status with a 22.5% market share in 2005, conceiving and executing effective retail sales campaigns to clear escalating dealer inventories;• Maintained factory order intake in a soft retail market, improving sales team focus and visibility of potential order pipeline via an improved reporting suite;• Commenced development of an integrated sales management and personal selling system for application across the dealer channel;• Led team to identify and recommend the 2008 Kenworth product road map.

P&L responsibility. Headed up the indirect channels business unit comprising 3 different but co-dependent franchise models for integrated communications and business solutions sales including service level maintenance and managed service agreements across SME, enterprise and government sectors. Damovo was acquired by Telstra in 2004.