Andrew Korb Email & Phone Number

Remote

- Researched and resolved customer questions using Cloudflare, Postman, Remote Desktop Manager, SSMS, as well as proprietary MC Trade tools, when advanced technical training with the product was required- Researched, documented, and assigned importance to bugs, subsequently logging that information in Jira- Created a knowledge base in Confluence for.

Remote

- Researched and solved customers’ dilemmas using Sendgrid, FullStory, Weebly, and proprietary MC Trade tools- Corresponded with customers and managed tickets through ZenDesk’s phone, chat, and email services- Developed my knowledge of the product throughout continuous change and biweekly releases, documenting that knowledge when it hadn’t been previously.

Indianapolis, Indiana, United States

• Managed recruitment and orientation of new students, meeting school recruitment goals
• Implemented improvements to the orientation process with coworkers’ collaboration, achieving thehighest application-to-enrollment rate of all 16 schools in the statewide network
• Responded to inquiries via phone, text, fax, and email as the first point of contact for the general public
• Gathered, collated, and uploaded student data for staff use and to fulfill government reportingmandates
• Worked with students & staff to troubleshoot technical issues by sharing tools developingself-sufficiency
• Managed four employees, helping navigate multiple transitions from in-person to remote learning

Indianapolis, Indiana Area

• Redirected resources to reflect the organization’s mission and work with its target demographic, reaching over 200 youth/year, with 75% of participants returning to participate in additional programs
• Collaborated daily with team of 4 directors to unify regular operations and long-term vision of organization
• Wrote, submitted, and managed an annual budget of $80,000 for 3 programs
• Created and maintained a Salesforce database to centralize and track participant data, increasing coverage from 0% to 93%, and making it available both for reporting and in case of emergencies
• Developed, implemented, and coordinated curriculum between 5 programs with 3 program managers
• Designed systems to register students, contact families, and track participation for up to 8 classes/week

Muncie, IN

• Built and maintained positive and supportive relationships with teenagers working their first job
• Managed a group of 13 teen-aged employees on worksites around Muncie, IN
• Designed and taught classes on professional skills, such as resume and cover letter writing
• Coordinated and maintained relationships with partner organizations that hosted our students

Prague, Czech Republic

• Edited quantitative sociological papers of 30 – 60 pages to be published in academic journals
• Revised the language of non-native speakers to achieve clarity and accuracy
• Used knowledge of English vocabulary and grammar to understand and accurately rewrite texts
• Successfully completed the duties of two editors to finish a project on schedule in 8 months

Prague, Czech Republic

• Scheduled and taught individual English courses one-on-one to high school, middle-aged, and older students and professionals in classrooms and offices across Prague.
• Taught group English courses to classes of up to 10 adults.
• Planned and taught up to 18 different lessons weekly during workdays of up to 14 hours.
• Designed a syllabus for each class, accounting for each student's proficiency and aspirations, and helped them achieve goals, such as getting into college or securing a job.
• Substituted for other teachers, often with only a few hours' notice.
• Built and maintained a positive and supportive rapport with all students to encourage learning.

St. Paul, Minnesota

• Taught bicycle mechanics one-on-one and in classes to children and adults of all backgrounds
• Managed volunteers, assigning them to jobs around the shop, and sold bicycles
• Organized the shop, arranging parts and work spaces to maximize the efficiency of the space
• Helped plan and work programs and events to promote access to bicycles

Minneapolis, MN

• Tutored students, assisting them with their homework
• Played games with students after they had completed their work
• Planned and prepared events for students
• Cooked and served meals