Led the UX team on all user experience deliverables, including strategic direction and storytelling; wireframes and requirements; personas and user journeys; content audits, information architecture and content strategy; cardsorting, tree testing and usability testing.Owned project discovery research incl. competitive reviews, focus groups/interviews, surveys, heuristic reviews, and GA traffic analysis.Created web experiences that drive action and optimized for conversion, including RFI, donations, and applying to college. Provided supervisory mentorship to two junior UX-ers and ad-hoc mentorship to graphic designers, copywriters, strategists and devs.Developed and facilitated design thinking workshops with agency and client teams to promote collaboration and rapid ideation. Championed UCD by leading a biweekly UX workgroup and promoting best practices, mobile-first design and global accessibility standards.Developed a Sketch, XD, and Figma wireframing design system with 300+ components. Partnered with design and dev teams to standardize functionality/code for increased efficiency.Integrated UX into the agency process by collaborating with cross-functional teams to ensure all functionality meets user, project, team and stakeholder goals.Led the Diversity, Equity, Inclusion and Belonging team, developed an agency Action Plan and promoted company-wide initiatives.

Design lead of an HR application used by over 60,000 employees to maintain supervisor-employee relationships and manage personnel files.Executed all phases of the user-centered design process in an Agile environment, including conducting user interviews and developing personas, creating screen mock-ups, and soliciting feedback in usability test sessions.Developed both low and high fidelity prototypes for web applications using sketches and Axure prototyping software.Led weekly meetings—including design and usability test reviews—with project team leadership, product owner, developers, and analysts.

User Experience Design:Led a team of four to design the UI and business logic of a web application that tracks and displays long haul mail trucks real-time on a GIS interface, intended for users of varying levels of computer skills.Served as a proxy-product owner on an Agile team to provide business and usability recommendations on a set of MicroStrategy reports containing USPS mail validation data.Led a workgroup of MicroStrategy users to solicit requirements for report enhancements and developed recommendations to improve report usability.Developed a Excel questionnaire workbook for gathering HW/SW usage patterns. Leveraged questionnaire results to create personas for use in provisioning hardware and software.Client Relationship Building:I developed team brand trust and recognition among both internal and external client organizations by providing subject matter expertise and deep understanding of business goals. This was accomplished by serving as the primary program point-of-contact for the business support and external teams.Writing/Presentation:I wrote and presented high-level presentations tailored to client business needs used to communicate system issues and high-priority invoice data. These PowerPoint decks were crafted in such a way for a clear, concise display of information, as well as to contain an audience-specific tone.

Performed user testing using pre-production versions of a web application containing mail logistics data to gain client feedback on design decisions and usability.Led a functional application support team and designed interaction updates to a suite of five web applications, deployed over approximately 30 patch releases.

Developed and edited Piping and Instrumentation diagrams for Liquefied Natural Gas peak shaving facilities around the United States.Solved heat and mass balances in order to size a bed of ambient air heat exchangers.Sized and costed piping and valves for industrial LNG equipment.Performed ad-hoc analysis on real-world LNG storage data