Promoted to oversee operations and support the growth and profitability of the company while enhancing the quality of service and relationships with venue partners and customers at 64 locations in eight states with a total of 175 employees for te global leader for A/V event technology and production services for hybrid, virtual, and in-person events. (Formerly Swank Audio Visual & PSAV)• Provide leadership and direction to a team of 36 Venue Leaders, and partner with Sales leaders to generate $50+ million in annual revenue at properties in MO, MN, NE, IA, KS, OK, AR, and Southern IL by delivering world-class service.• Promote a culture of high performance, accountability, and continuous improvement that values learning and a commitment to quality; establish and maintain strong relationships with venue partners and customers.• Drive results by implementing financial management initiatives including goal setting, operational planning, forecasting, and cost control; review financial performance with Venue Leaders, measure KPIs, and develop strategies for improvement.• Collaborate with the Regional V.P., Venue Partnerships to coordinate renewal activities, manage hotel openings and acquire new hotel contracts and/or new specialty services. • Partner with Talent Acquisition to identify and select talent that aligns with the Company’s culture and objectives.• Identify developmental opportunities for Venue Leaders and create succession plans to prepare the Company for growth.• Review, analyze and communicate results from Guest Satisfaction Surveys, Venue Executive Surveys, and Venue-Branded Surveys; perform site visits to ensure location adherence to Standard Operating Procedures and appropriate business practices.

Oversaw operations at four properties to ensure achievement of financial, operational, and customer satisfaction goals.• As Regional Director managed business with customers at 12 hotels in St. Louis, MO, and one each in Springfield, IL, and Cedar Rapids IA with a total of 40+ employees generating $27 million in annual gross revenue.• As Area Manager, led and directed four Directors and a total team of eight; worked with hotels on business plans and business reviews, implemented policies, and managed H.R. initiatives including training, motivating, and disciplining.• Taught the Leadership Essentials Class to company leaders across the country.

Promoted several times to lead the achievement of revenue and profitability goals at various accounts.Director, Millennium Riverfront Hotel (2007 to 2010) | Director, Crowne Plaza Hotel Clayton (2005 to 2007) | Assistant Director, Hyatt Regency Union Station (2004 to 2005) | Assistant Director, Millennium Riverfront Hotel (2004)• Developed and maintained strong relationships and provided outstanding customer service in providing production of audio, video and lighting, as well as scenic elements for corporate, government, social, and not-for-profit clients. • Drove results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures; assisted in annual revenue growth by nearly $200,000 up to $890,000• Awarded Highest Customer Satisfaction Award; nominated for Hotel Sales Manager of The Year at the SLAMPI awards. • Managed city wide “floater” program at multiple properties during business downturns caused by the 2008 Recession. • Worked with wide variety of clients from SMERF, Government, Association, and Corporate business.

Managed floor operations to achieve service excellence by aligning staffing levels with customer requirements and expectations.• Oversaw daily floor activities and workflow of Technicians to ensure that all equipment and services were delivered on time, in good working condition and as specified by clients and the hotel; directly addressed and resolved service errors.• Managed A/V budgets up to $25,000 and contributed to generating $1.2 million in annual gross revenue.