Andrew Lutz Email & Phone Number

Tempe, Arizona, United States

Scottsdale, Az

Consulting and Project Management ServicesAreas of expertise:- Operational Excellence (Quality Execution, Cost/Waste Reduction, KPIs...)- Customer Service (Customer Experience, Consistent & Sustainable Quality Service Interactions...)- Business Transformation (Change Management, Communication, Project Management & Governance...)

Scottsdale, Az

Led and managed the process to set-up and configure AMT's ReconMonitor for new clients.Led a team of 2 Set-Up Engineers.Developed and managed relationships with Strategic Accounts.

Scottsdale, Arizona

Operational Excellence & Continuous Improvement Consulting

Tempe, Arizona

Scottsdale, Az

Implementing Process Improvement and Operational Excellence tools & methodologies as a consultant to entrepreneurs and small business owners.Recent Projects Include:Process Redesign; Metric/Dashboard Creation; Establishment of Project Governance Process; Warehouse Design; Change Management; Survey Creation & Analysis and Implementation of Risk Mitigation Program.

Managed operational improvement projects, service level execution and relationship with on-site Facilities Management company (Linc/ABM) and on-site Hospitality & Food Services company (Sodexo) for Vanguard's AZ campus (approximately 500,000 sq ft of office space with over 2000 employees). Managed execution of space planning, furniture and facilities services. Managed execution of corporate sustainability programs, employee & occupant safety programs and various capital improvement projects.Aligned local processes with corporate best practices and established specialized services through: project management, change management, relationship management, budget management, personnel development and service development. Successfully developed and maintained relationships with peers, senior leadership, support personnel and contractors across multiple sites (AZ, PA & NC).

Managed department of Desktop Support Specialists that provided technical support for all end user technology (desktop PCs, laptops, cell phones, etc.) at Vanguard's AZ campus. Managed procurement, maintenance and disposal of the site's $3+mil inventory of technology assets.Project Examples:- Conducted Operational Excellence Engagement to redesign Department's Metrics, Data Collection & Dashboard- Redesigned Technician Deployment Model which was implemented across the company

Earned Lean Six Sigma Black Belt by using Lean Six Sigma tools and methodologies for process and service improvement. Led highly visible projects and consulted with senior leadership on: data analysis (using Minitab); process mapping (using iGrafx); metric & dashboard development; change management; implementation of process controls and measurements, etc. Coached 'Green Belt' candidates on development of Six Sigma body of knowledge.Project Examples:- Conducted bid/ask spread analysis on Vanguard's Utilities Exchange Traded Fund (ETF)- Redesigned Same-Day Quality Audit process for multimillion dollar trades received from Vanguard's Institutional clients (Banks, Brokerage Firms, etc.)- Designed metrics, controls and dashboard for Institutional Asset Management transactions

Held various people management and project management positions of increasing responsibility in several departments throughout the company, including:Brokerage Services - Managed team of retail securities trading and investor services associates.Correspondence - Managed team that handled all written and online correspondence with retail clients.Web Tech Support Services - Established a new department at Vanguard's Arizona site and managed team that provided technical support to clients using Vanguard's website.Operational Excellence - Led change management project to transition 500+ employees and related hardware to new client account system.Retail Investor Services - Managed team that provided transaction and account services to retail clients.

Assisted Vanguard shareholders with investment decisions.Selected to join team responsible for relocating from corporate headquarters in PA to Phoenix, AZ to establish and grow Vanguard's first contingency office location. Coordinated and led training for new hires; piloted, developed and implemented new cross-site processes; supported establishment of corporate culture.

Greater Philadelphia Area

Established, built and sold successful Auto Detailing business focused on meticulous care and conditioning of luxury automobiles. Self started and managed while attending college.

Master Of Business Administration - Mba, Technology Management

Attended classes at University of Phoenix's Main Campus

Bs, Management

Activities and Societies: Penn State Lion Ambassadors: President (Ogontz Campus '89/'90) Penn State Dance Marathon: Morale Team Member.

High School Diploma

Activities and Societies: Future Business Leaders of America (FBLA) Ecology Club Golf Team Fencing Club