Spearhead benefits administration for over 1,300 employees, ensuring strict adherence to state and federal regulations.Implemented new self-enrollment benefits software and launched self-scheduling tools for one-on-one employee meetings, enhancing user experience and reducing administrative workload.Streamlined the workers’ compensation and leave processes, removing unnecessary duties from other employees and supervisors, leading to increased efficiency.Increased turnaround time for leave management processing from one week to one business day in most cases.Managed payroll deductions and maintained accurate records to support financial precision.Acted as the key liaison for workers’ compensation claims, successfully processing 100% of claims within state-mandated timelines.Guided new hires through the benefits enrollment process and led the evaluation and presentation of benefit plan changes.Boosted year-to-date enrollment activity with our supplementary retirement provider, becoming one of the top contributors out of 115 NC school districts through enhanced employee engagement and educational seminars.Determined eligibility for FMLA and Paid Parental Leave, assisting over 200 employees with retirement and disability claims within the North Carolina Retirement Systems Division.

Drove talent acquisition strategies by sourcing, assessing, and interviewing top candidates, hiring over 200 people across multiple departments.Optimized recruitment processes, reducing the average time to hire by streamlining candidate assessments and interview scheduling.Cultivated strong relationships with hiring managers, aligning recruitment efforts with organizational needs and improving overall hiring efficiency.

Screened and interviewed healthcare professionals, successfully placing candidates in critical roles during a high-demand period.Built and maintained strong relationships with candidates, resulting in a high retention rate for placements.Developed and executed targeted recruitment strategies to meet the urgent staffing needs of clients.

Enhanced customer service and recreational therapy programs, leading to improved resident satisfaction scores.Co-authored standards of operations and training documentation, contributing to more streamlined and effective program delivery.Spearheaded initiatives that increased resident engagement and participation in wellness activities by developing and implementing new programs.

Coordinate and communicate training information to new employees verbally and electronically. Prepare and manage materials for training sessions, which might include learning modules, supporting documents, pre-training assignments, and post-training assignments. Present new hire training and orientation programs. Present OSHA safety standards and residents’ rights to current employees as needed through the year.

Developed innovative resident engagement activities, leading to a visible and measurable increase in group activity attendance through enhanced one-on-one connections.Managed program records, ensuring accuracy and consistency in reporting.Fostered a strong community culture by organizing events and activities that increased resident satisfaction and involvement.Cultivated and maintained relationships with volunteers and vendors, contributing to the successful delivery of programs and events.

Assist with the development and implementation of the community's marketing plan. Assist with marketing activities and events. Host and attend community events, developing positive community relations.