Andrew Reeves Email & Phone Number

Abingdon, Oxfordshire, GB

Abingdon, Oxfordshire, GB

Build and maintain the AWS Cloud Infrastructure across 9 regions in 3 environments (Dev/QA/Prod) for Sophos MDR (Managed Detection Response) with Kubernetes, ArgoCD, Terraform and Github.Participate in industry-standard compliance audits to obtain or renew existing business certifications.

Armonk, New York, NY, US

Moved from Taos, through acquisition.Used several languages and cloud platforms to create, maintain or improve, infrastructure for clients. Focused on automation for deployments using Terraform and Kubernetes/Helm.Logged hours for all completed work in order to bill clients for hours worked.Participated in daily SCRUM with Principle Engineer and team to.

Boise, Idaho, US

Job continued under IBM through acquisition.Used several languages and cloud platforms to create, maintain or improve, infrastructure for clients. Focused on automation for deployments using Terraform and Kubernetes/Helm.Logged hours for all completed work in order to bill clients for hours worked.Participated in daily SCRUM with Principle Engineer and.

Boise, Idaho, US

Succeeded in managing three departments consisting of nine agents across Onboarding, Quality Control and Knowledge Management during and after the transition to WFH during the pandemic without losing productivity or having an impact on customers. 24/7/365 on-call lead for all three departments.Assist Customer Success Managers when the expertise is needed.

Boise, Idaho, US

Managed and maintained at customer request, user accounts. This included creating, terminating and modifying user accounts, using processes specific to each customer. Over time I helped build and manage automation for these requests utilizing PowerShell, allowing the department to better process the requests and allow the team meet SLA requirements.

Boise, Idaho, US

Helpdesk Support for multiple clients across various fields. Handled phone calls, tickets and chat requests for the entirety of my shift utilizing a knowledge base catered to each respective client varying in size from 50 users to 5,000 users.

Milwaukee, WI, US

Perspecta/NMCI IT Support - Helpdesk agent in support of US Naval personnel's IT needs during the beginning of the COVID-19 Pandemic.

Anchorage, Alaska, US

Managed and maintained the entirety of the IT infrastructure for the company from servers to end-user devices. As the sole IT employee in the company I managed all facets of IT between five offices located in 3 different states and also one office in another country, using phone, e-mail and remote desktop tools.

Palmer, AK, US

Main duty was managing and maintaining SCCM and MDM for the School District. Other duties included server installation and upkeep, basic network troubleshooting, anti-virus management with Sophos Anti-Virus manager.

Palmer, AK, US

The MSBSD IT Support Specialist for Student Support Services which supports special needs students.The scope of this position includes and expands well beyond Help Desk, Desktop Support, Field Technician, Network Technician, Systems Administrator (including GPO/.bat/.ps1 creation and implementation), Mobile Device Manager (Android and iOS), Google Device.

Palmer, AK, US

Worked as a primary IT contact for upwards of five schools at a time. This position worked in conjunction with 11 other field technicians who covered 50+ schools spread across several hundred miles. In this role I supported end-users through tickets, phones, e-mails and in person troubleshooting hardware, software, connectivity, etc.

Kotzebue, AK, US

Worked 12hr shifts for 2week rotation. Monitored and patrolled the Anchorage BP campus. Worked with building security and local law enforcement to report crimes, write tickets and trespass individuals on the property. Kept a shift log updated hourly with my patrol schedule and wrote reports when incidents occurred.

Manager of three people in the computer repair department. Lead off-site technician. Lead customer service representative.

Washington, DC, US

Created, maintained and troubleshot several networks, servers, end-user devices (phones, printers, computers, etc) across several DoD Classifications in various environments.Deployed to Afghanistan as top echelon IT Support at a forward operating base (FOB) which included support for three other countries' military personnel, in 2011.**Navy and Marine.

Kept inventory stocked on the market floor. Processed customers through their checkout. Processed film for customer photos and videos.

Drove the arrow board around that diverts traffic into other lanes so that the vacuum truck can clean out the storm drains.Although I was the sign board driver, on slow nights when traffic was not an issue, I also helped clean out and inspect storm drains in the Anchorage area.

Computer Science

Education record

Education record