Andrew Smith Email & Phone Number

Washington, United States

Washington, United States

Greater Seattle Area

DocuSign® is changing how business gets done by empowering more than 250,000 companies and more than 100 million users in 188 countries to send, sign and manage documents anytime, anywhere, on any device with trust and confidence. DocuSign replaces printing, faxing, scanning and overnighting paper documents to transact business. DocuSign enables organizations of every size, industry and geography to make every decision, approval, workflow and signature fully digital. DocuSign and Go to keep life and business moving forward.

Kirkland, Wa

Create complex data and voice network solutions for government, education, mid-size business, andenterprise customers.Act as a subject matter expert for all Wave Business voice and data product and service offerings.Respond to RFPs by providing fully-documented technical solutions with diagrams, costs, and required technical details. Clearly communicate customer designs to the Implementation and IP Engineering teamsEnsure complete and accurate completion of design documentation, customer proposals, and contractpaperwork in support of complex agreements.

Seattle

Manage highest level customer issues and executive escalations.Monitor, troubleshoot, resolve, configure, and manage data (DSL, T1, Cable, EoC, EoDS1), voice (VoIP, Integrated Voice, FoIP, UC), and managed security (CPE routers/firewalls, cloud-based firewall) services.Support entire Operations organization in identifying challenges and system/process solutions.Provide training and documentation for new and existing products and processes.Capture and documente statistical data related to customer experience and satisfaction through surveys and internal reporting services.

Greater Seattle Area

Supervise team of 10 Implementations Engineers.Implemented process changes to increase install success rate from ~70% to over 90%.Reallocated several headcount to the East-coast office in order to establish geographic redundancy.

Greater Seattle Area

Provided expert consulting, design, proposal generation, and engineering of all VoIP, MPLS, or complex sales solutions.Presented MegaPath’s technical capabilities and service benefits including demos to prospective customers.Lead training for large audiences; including both internal and external customers and partners.Selected as Sales Engineer of the year 2012.

Greater Seattle Area

Test full range of voice devices; including IADs, ATAs, voip handsets, video phones, and related networking equipment such as routers, switches, and voice gateways. Responsible for building test cases for new devices or services to be tested.

Greater Seattle Area

Served as subject matter expert for Speakeasy voice and data services.Created and trained implementation best practices.Served as technical escalation point for implementation issues as well as managed the largest and most complicated customer installations. Consistently provided positive customer experiences. Regularly had Channel partners request my assistance directly.Configured voice and networking equipment including VoIP phones, SIP Proxies, ATAs, IADs, DSL/T1/Ethernet routers, firewalls, and managed switches.

Greater Seattle Area

Telecommunications Management

Certficate, Computer And Technology Management

Activities and Societies: VICA Studied computer and network engineering