• Perform ad-hoc accounts analysis to support purchasing decisions versus weekly/monthly inventory data.• Responsible for journal entries to support accounts payable invoices and GST/Tax requirements.• Assist in tax preparation, using monthly tax records, to support quarterly GST submission to CRA.• Maintain financial filing system, supporting daily product purchase activity.

* Managed the customer relationship between IS and Business areas when implementing new applications. Provided additional guidance and direction to Systems Analysts and Developers when necessary.* Maintained, enhanced and/or upgraded an existing portfolio of custom and third-party applications.* Supported application component improvement which assisted in automating and streamlining business processes and functions. Developed and maintained technical specifications and documentation. * Implemented solutions to support daily user system application issues.* Developed cost estimates for the annual IS capital and sustainment budgets.* Administered business area planning (Business area specific budgets) which included scheduling and management of application projects.

* Administered Oracle PeopleSoft ERP software systems analysis and user support for students and staff across multiple areas (Records, Admissions, Financials, Awards and Student Services) through ServiceNow ticket system.* Implemented solutions for user issues and required changes which necessitated a complete understanding of Registrar’s student processes including; Registration, Scheduling, Transcripts, Grading, Admissions, Transfer Credit (IELTs, TOEFL) Academic Advising, Student Financials. Communicated conditions to IT developers where needed to support development.* Accountable for Business Analyst involvement (business requirement documentation, BA testing and user acceptance testing) on all projects to support software installation implementation and/or upgrading. * Coordinated with IT Developers to fix, update and implement corrections to Oracle PeopleSoft system.* Administered testing and support for Third Party software that interacted with Oracle PeopleSoft system.* Executed training for new Business Analysts on Oracle PeopleSoft Components and U of C Business Processes.

* Created UAT Project Plan for IT to facilitate testing of new Procurement Purchase Order System.* Organized UAT phase, User Training, and Roll-Out of new Procurement Purchase Order System.* Coordinated Business Team Meetings to capture daily Business Processes: Integrity Engineering, Operations, Drilling & Well Service, HSE, and Finance.

* Created, with SharePoint IT Developer, a confidential Pay & Benefits Resolution ticket application tool to capture employee Service Requests for Pay & Benefits and HR system related issues.* Managed Pay & Benefits Resolution Team (4-6 team members).* Post Go-Live, reduced Employee Service Request resolution from an average of 25 to a 2-day turnaround.* Reviewed/solved 5000+ employee tickets over 20-months.* Advised HR and Benefits on improvements of the Standard WP Business Processes which decreased the solution time requirements for employees to be paid correctly.

* Planned and Coordinated User Acceptance Testing (UAT) for GBS implementation: 2-month planning, 1-month testing and 1-month post-testing process evaluation summary. Sign off required from Stakeholders.* Oversaw the build out of off-site testing location, with IT Department assistance, for 200 Users.Responsible for Communications, Work Stream Support and Training Support during transition to new GBS * Oracle module-based software.* Co-Facilitated the on-site review (Calgary and Edmonton offices) of Standard WP Business Processes (As-is vs. To-be) for HR, Benefits, HRIS, Project Controllers and Project Accountants.

Pioneer Natural Resources, ETRM Software Upgrade, Dallas, TX ($10 M)* Responsible for overseeing the upgrade of Allegro 8.0 software system in the Gas Marketing group.* Completed 16 Gas Trading Business Process revisions to improve trade capture efficiency.* Trained 12 staff members on upgraded Allegro software, resulting in: reduced time required to input and process Gas Trades, and a reduction of manual errors to 2 per week.* Facilitated the on-site review (Calgary and Edmonton offices) of Standard WP Business Processes (As-is vs. To-be) for HR, Benefits, HRIS, Project Controllers and Project Accountants.Canadian Natural Resources, ETRM Software Upgrade, Calgary, AB ($5 M)* Project Lead at client site for Allegro 8.0 Software upgrade.* Senior Lead Consultant accountable for managing Project Plan task completeness with customer.* Responsible for attaching and configuring the NGX (Natural Gas Exchange) module for the Allegro 8.0 Software application.* Trained 5 Gas Marketing day traders on NGX module and how to track volumes in the Allegro system.* Assisted in full Data Conversion and execution of SQL scripts at Go-Live for Allegro 8.0 software upgrade.Suncor, ETRM System Business Analysis, Calgary, AB * Constructed a statistical Business Analysis to measure the efficiency of the Gas Marketing Group’s Scheduled Reports in monitoring Gas Trade capture and system processing.

* Accountable for the monthly financial and volumetric balancing of the Gas Marketing cycles for pipelines: TCPL, Union, Alliance and Foothills, and Great Lakes storage facility.* Communicated with internal and external customers to verify the 100% accuracy of invoices, volume receipts & deliveries, storage & pipeline balances and to assure that payments occurred by the end of each month.* Supported TCPL trading team with back-end aspects of ET Accounting system and SAP system financials.

* Team member on 2003 software implementation for Gas Marketing Group, responsible for evaluating: daily trades (both volumetric and financial), scheduling volumes and month-end results.* Instructed: 15 Gas traders, 8 Gas schedulers and 5 Trade analysts on new software and existing business processes.* Provided daily support to Gas marketing Department team for NGM and Openlink/Endure trade capture.

* Provided academic advising for 400+ students, on the Calgary Satellite campus, for the Faculty of Management.* Assisted in the interviewing, hiring, training and supervision of Program Office Assistants and Student Assistants.

* Trained and coached new/existing Customer Service Consultants in: sales, call technique, information software systems, time management and customer service skill.* Performed 30 team member evaluations monthly to appraise competency and bonus attainment