Andrew Ng Email & Phone Number

Burnaby, British Columbia, Canada

As part of a promotion, I'm still responsible for customer service and data entry (see below), but I also update documentation of technical processes, as well as update patient data to ensure documents and the database are organized and streamlined.I am also creating, testing, and providing feedback on new website and software features to better the customer experience and work done by the Customer Care team.

Burnaby, British Columbia, Canada

I fill a variety of roles at this innovative online pharmacy. My duties include phoning patients to complete their profile with photo identification, answering patients' questions over e-mails and SMS messages, and creating and adjusting orders in the pharmacy's computerized system.I also book new appointments with practitioners using a variety of software at our clinic, and do data entry tasks as requested by the supervisor.In this way, I help the pharmacy run smoothly and efficiently, and aid in its garnering of overwhelmingly positive reviews on Google.

Vancouver, British Columbia, Canada

Three times a week (depending on student and parental demands), I explained fundamental concepts of English grammar - i.e. spelling, punctuation, sentence structure, etc.I also encouraged students to ask themselves why they would need to learn how to write in standard English, and be able to interpret what they read. I explained the vital nature of clear and concise communication in the workplace. This understanding helped motivate the students to do their homework, and work in class.During these tutoring sessions, I also marked homework, conducted spelling test and took notes on students' progress while they worked on their booklets. Through this, I practiced efficient multitasking.

Tours, Centre-Val De Loire, France

For three hours per week, I taught children basic vocabulary and key phrases in English. The lesson plans were based on repeating vocabulary and expressions in creative ways in order to foster memory recall. Classes also aligned with progress of students and the Common European Framework of Reference for Languages. These lesson plans were elaborated with the help of the children's teachers.While teaching, I learned how to speak slowly and enunciate fully my words. For more complex exercises, I instructed the children and their teacher in French.I obtained accolades from the staff and students for the originality and creativity of the learning activities I planned and led, which included a "Jeopardy" game show simulation for vocabulary retention, introducing a kid-friendly song to review fruit vocabulary, and a simple dance routine that introduced words for direction and movement.

Richmond, British Columbia, Canada

For four out of five work days each week, I led visitors - locals and tourists - through a historic salmon cannery that was the largest of its kind in B.C. in 1901. These tours were conducted in English and French. My enthusiastic recounting of fishing industry and labour history, and exemplary customer service led to my being nominated for a Tourism Vancouver Outstanding Service award. While in the administration office, I researched and proposed games and activities that could be incorporated into the Cannery's school programs. I additionally proposed an entirely new program, which is now at the Education Program Coordinator's disposal. At the front desk, I provided attentive, warm, friendly and welcoming customer service to visitors from around the world. I encouraged them to explore the site, and answered any questions they had with the help of my colleagues.

Vancouver, Colombie-Britannique, Canada

I stocked shelves for customers' purchasing convenience, helped to organize the back warehouse, worked as a cashier when required, and recommended products specifically for customers' needs. I treated customers with warm kindness and respect.

Bachelor Of Arts (B.A.), French Language And Literature, 3.48/4.33

My major was in French language and literature, and my extended minor was in political science. My program, including lectures.

Bachelor Of Arts (B.A.)

Activities and Societies: Tandem Language ExchangeWhile studying French literature and linguistics, and translation between English.

Langue Française

Activities and Societies: Slam Poetry, Improv Acting, Acting Out Skits, Intensive Québécois French CourseDuring my six-week program.

High School Diploma

I participated extensively in volunteering (such as the Service Club, wherein I helped to disinfect doorknobs, etc.) and studied.