Andrew Niziolek Email & Phone Number

Philadelphia, Pa, Us

In my role as a Senior Global Integration Analyst at Awin, I drive efficiency and deliver tailored eCommerce solutions for high-value clients. I’ve spearheaded initiatives like developing a custom browser extension that reduced task completion times for team members by 50-70%, while providing advanced technical support and creating streamlined documentation to improve on-boarding and client satisfaction.• Collaborate with high-value clients to implement tailored eCommerce solutions, ensuring seamless affiliate program integration and compliance.• Provide advanced technical support and troubleshooting, resolving complex issues to maintain 95%+ client satisfaction.• Developed a custom browser extension for internal use, reducing task completion times for team members by 50-70%, leading to significantly increased productivity.• Create comprehensive technical documentation that streamlines on-boarding processes and reduces support inquiries by 20%.• Lead training sessions for client teams on best practices and compliance, boosting adoption of Awin’s tools and increasing integration success rates.• Act as a bridge between clients and internal teams to refine Awin’s product features based on user feedback, resulting in a 15% improvement in user experience scores.

Blue Bell, Pennsylvania, United States

In my support role, I specialize in promptly addressing and resolving incoming incidents, with a particular focus on tier 3 responsibilities. This involves efficiently handling high-priority and technically complex cases, utilizing SQL queries for precise issue diagnosis, and configuring networking systems for seamless communication.Key Responsibilities:• Rapidly respond to and resolve incidents, prioritizing tier 3 cases.• Efficiently handle support incidents, using SQL queries for precise diagnosis.• Configure networking systems for internal and secure external communication.• Troubleshoot large datasets with multiple linked systems.• Diagnose causes of customer incidents and maintain effective communication.• Provide timely updates and clear instructions to customers.• Review and test new/existing product functionality.• Collaborate with senior staff to develop support processes.• Train new support staff on handling complex issues beyond standard requests.

Center Valley, Pennsylvania, United States

Responsibilities include but are not limited to the following:• Leading day-to-day operation of location generating $50K+ monthly in revenue• Store opening and closing procedures • Inventory management (shrink, audit, ordering, receiving).• New and existing employee training and evaluation.• Follow-up and resolution of customer feedback.• Verifying legitimacy of large-bill currency.• Maintenance and updating of storefront appearance.Responsibilities of Repair Technician role apply to this role as well. This position focused on maintaining an efficient and quality-oriented workflow in a high-speed and high-pressure environment.

Center Valley, Pennsylvania, United States

Responsibilities include but are not limited to:• Troubleshooting & repair of small and large electronic devices (not limited to mobile devices).• Quality assurance of completed repairs.• Malware / Virus identification and removal.• Computer / Console software installation and configuration.• Repair / Upgrade of desktop and laptop computers.• Opening and closing procedures.• Cash drawer management.• Handling of large cash transactions.• Managing and maintaining ticketing / work-order systems.• Operation and maintenance of auto-disassembly equipment.• Basic small soldering.Certified in Samsung Systems, Google Systems Repair, a WISE Repair Technician and as an Asurion Repair Technician.

Responsible for the following:• Testing of confidential pre-production consumer software and hardware.• Reporting to and working with development teams to provide detailed feedback for beta systems.• Advanced troubleshooting and bug identification.

Responsible for the following:• Testing of confidential pre-production consumer software.• Reporting to and working with development teams to provide detailed feedback for beta systems.• Advanced troubleshooting and bug identification.

General Studies

Activities and Societies: Schreyer Honors CollegeAttended on a Bachelor’s of Science track for Human-Computer Interaction. Attended for 1.

High School Diploma, General Studies

Activities and Societies: Student Government, Track and Field, Varsity Boys Soccer, Upper Perkiomen News Network