Andy O'Connell Email & Phone Number

Bloomington, Minnesota

• Act as account manager for over 1,500 employer groups with core responsibilities including client billing, employee setup and enrollment in proprietary client management software, communicate health plan-specific.
• Collaborate with internal sales, marketing, and member services departments to ensure optimal client satisfaction with contractual services
• Promote collaboration between multiple internal departments, external brokers, and directly with the clients to ensure quality service and execution of contracted health plan services
• Participate in complex internal workflows to ensure accurate month over month billing and client communication on account discrepancies and system changes
• Maintain multiple internal and external relationships in order to meet departmental and organizational objectives, such as client contract renewals and customer satisfaction.
• Perform accurate and timely resolution of invoice errors and system issues causing poor client experience

River Falls, Wisconsin

• Provides leadership and supervision to CSRs through scheduling, training, recruiting, performance evaluation, teller drawer audits, and developing and implementing teller procedures
• Creates and maintains staff scheduling
• Facilitates and/or coordinates procedural, product, and sales training for the CSR team
• Acts as the primary information and knowledge resource individual for the department
• Conducts regular staff meetings and one-on-one coaching sessions
• Observes retail staff to ensure quality customer service while suggesting and complimenting improvement

Richfield, MN

• Managing a variety of accounts including opening IRA’s, CD’s, Estate accounts, processing and closing auto loans, and processing and closing personal loans.
• Utilizing time management and organizational skills in completing loan tasks and interfacing with credit union members and staff departments.

Bachelor’S Degree, Health And Wellness Management

Activities and Societies: National Wellness Institute.Designed with an understanding that prevention is the cure for rising healthcare.

Business Management

Activities and Societies: Track and Field (100m, 200m, long jump)