Employer Group Rep
Current• Act as account manager for over 1,500 employer groups with core responsibilities including client billing, employee setup and enrollment in proprietary client management software, communicate health plan-specific materials to benefit managers, and maintain B2B relationships to promote contract renewals • Collaborate with internal sales, marketing, and member services departments to ensure optimal client satisfaction with contractual services• Promote collaboration between multiple internal departments, external brokers, and directly with the clients to ensure quality service and execution of contracted health plan services• Participate in complex internal workflows to ensure accurate month over month billing and client communication on account discrepancies and system changes• Maintain multiple internal and external relationships in order to meet departmental and organizational objectives, such as client contract renewals and customer satisfaction.• Perform accurate and timely resolution of invoice errors and system issues causing poor client experience• Independently investigate and correct electronic enrollment error records• Audit and reconcile group enrollment records within department and employer group guidelines• Maintain client data to ensure health plan accuracy• Provide and explain complex information to external clients in an easily consumable format
