Andrew P. Email & Phone Number

Statesville, North Carolina, United States

Moscow, Idaho, United States

- Prospect internally and externally to find, nurture, and convert quality leads that will meet with an agent for strategy session consultations.- Swiftly attempt phone contact with website-generated leads within 5 minutes on average and follow up until the leads are converted. - Provide value to current and future homeowners by keenly listening and giving.

Woodland Park, Colorado, United States

- Rebuilt the department’s internal SharePoint file structure to make general information, FAQ sheets, and training resources easily and quickly accessible to the team. - Created the team’s customer service email response templates which reduced resolution times to under 48 hours and fostered department consistency. - Generated quality assurance reports.

Woodland Park, Colorado, United States

- Protected students, faculty, guests, and college property by performing patrols, monitoring security cameras, and working with law enforcement to prevent opportunities for criminal activity. - Conducted investigations for incidents and prepared written reports. - Passed a 50-round firearm qualification with an evaluation of 100% on the first time..

Colorado Springs, Colorado, United States

- Pulled tire and wheel inventory for technicians and directed them to the vehicles ready for service.- Drove vehicles safely in/out of service bays and lift them correctly before being worked on.- Provided helpful, friendly, and responsive customer service to vehicle owners. - Promoted from Service Technician to Crew Chief within 4 months of being hired.

Colorado Springs, Colorado, United States

- Professionally executed vehicle maintenance by installing new tires/wheels, performing rotations/balances, and fixing flats. - Demonstrated the ability to learn quickly and work with a sense of urgency in a strong teamwork environment.

Woodland Park, Colorado, United States

- Oversaw the quality assurance for 6-12 phone representatives by administering call evaluations, live monitoring, and statistic-based performance reviews. - Trained representatives with professional call-flow scripting, phone etiquette, and call leadership. - Led meetings, coaching sessions, and personal character development for team members. - Conducted.

Woodland Park, Colorado, United States

- Engaged ministry partners, friends, and customers by handling all inbound and outbound calls over 6 different phone queues. - Processed domestic and international product orders and donations. - Ministered to distressed callers who are potentially suicidal on the ministry’s crisis line. - Proactively connected with 1st-time conference attendees and.

Monument, Colorado, United States

- Responsible for selling the memberships and programs of the YMCA by proactively engaging in conversations with prospective or current members. - Motivate guests and members by explaining the benefits of signing up for personal training, playing sports, participating in exercise classes, enrolling in before/after school care, and setting healthy living.

Colorado Springs, Colorado, United States

- Serviced a championship five-star golf course that regularly hosts the U.S. Senior Open and U.S. Women's Open. - Operated various machinery for the upkeep of golf course landscapes. - Mowed caddie walks, pond edges, tees, greens, and bunker perimeters. - Repaired fairway divots, string-trimmed cart path, raked sandtraps, and cleaned needle beds.

Associate'S Degree, Bible/Biblical Studies

Activities and Societies: Licensed Minister, Ministry School Graduate, Teaching Academy Graduate, 2017 Summer School Class Speaker

45 Credits Towards An Associate Of Arts, Criminal Justice