Managing the onboarding of all new clients- optimizing process flow for new accounts, and overseeing various merchant account/payment processor integrations. Supporting, installing, and managing 3rd party CRM Integrations for Salesforce and Raiser's Edge- Data mapping, consultation, and batch-process training and support. Providing various technical phone/email support by responding to high and medium priority tickets, troubleshooting technical issues and bug reports, and ensuring appropriate case resolution to technical inquiries and software bugs/issues.

Provide legendary face-to-face customer service, assisting average of 50 members daily. Support members with DMV transactions, including plate acquisition, title transfers, and VIN inspections. Gained expertise in AAA’s intuitive CRM system. As Certified California Notary Public, notarized legal documents.* Achieved perfect score (100%) on all Member Service Interactions (MSI) surveys. (2013-2016)* Installed peripherals to workstations and identified PCs requiring critical software updates and patches. * Awarded “2016 Employee of the Year” by management for outstanding performance in member service.

Sold computer repair services and handled various retail transactions. Performed stocking, merchandising, and pricing functions. Utilized range of machines, tools, and technologies while working in design and print center. * Assisted customers with technical needs. Rebooted computers and analyzed performance, installed various software, provided data transfer and back-up, performed factory resets, and set up wireless networks.* Delivered print production work on-time, which required work prioritization and management.