Andrew Roof, Cspo Email & Phone Number

Phoenix, Az, Us

Tempe, Arizona, United States

Mayfield Heights, Ohio, Us

- Manage the product backlog for internal projects related to the modernization of several internal platforms- Work with business teams to elicit business needs and ensure successful adoption of updated platforms- Support Agile product teams throughout project implementation- Facilitate Agile ceremonies- Validate & accept user stories and participate and/or facilitate demos to stakeholders- Assess impacts to delivery timelines from various other projects- Communicate project status to stakeholders throughout the project lifecycle- Provide project administration support such as developing project plans, conducting program meetings, and compiling reports

Phoenix, Arizona, Us

- Served as an internal subject matter expert on CRC processes and technology solutions within Salesforce- Drove innovation and continuous improvement within Salesforce processes, tools, and technology- Frequently engaged with Management and project stakeholders- Partnered with stakeholders to ensure all enhancements were rolled out successfully across all applicable verticals- Collaborated with Corporate and Customer Support team members to manage projects by setting clear expectations and priorities, interacting with decision-makers, and ensuring that all agreed upon deliverables are met on time- Coordinated business and functional requirement gathering from System Users, Business Owners, and Subject Matter Experts- Led efforts to select, configure, develop, and maintain technology solutions, including Salesforce Sales Cloud- Responsible for resolving issues relating to Salesforce Sales Cloud technology, application, and procedure-related questions- Assisted with Customer Support reporting- Created detailed project work plans for Salesforce development and enhancement projects- Executed functional and user acceptance testing as part of project implementation- Communicated status, issues, and other critical information in a timely manner

Phoenix, Arizona, Us

- Owned the end-to-end experience across the Republic Services Online Account Portal, Special Waste Portal, iOS & Android mobile apps, and Automated Customer Notifications platform- Led Republic Services’ Automated Customer Notifications platform from planning through launch of its first three notifications and expansion to additional communication channels and events- Originated the concept of Republic Services’ Track My Truck feature and participated in planning, launch, and subsequent enhancements across multiple cross-functional teams- Defined and managed an integrated, seamless digital customer experience across touch points based on Voice of Customer and Business Outcomes from experience design to development- Owned the end-to-end experience for digital customer touch points across web, mobile, and customer communications, including seamless connectivity with non-digital interactions with customer support, sales, and operations- Leveraged inputs from stakeholders, VoC, research, and analytics to continuously define and prioritize features to improve the CX and drive business growth- Set the strategic direction for Product Management- Managed a team of Digital Product Owners- Set methodology based on target audience for obtaining customer input pre-, during, and post-development lifecycle- Partnered with Brand & User Experience Centers of Excellence on creating & managing design standards across digital channels- Brought relevant innovative industry/UX, technology, data opportunities to the forefront- Partnered with IT leadership on standards for website health, monitoring & security- Owned the framework for process and prioritization for organization and field requests based on customer impact and business value- Partnered with IT on holistic MarTech roadmap, driving optimal use of technologies and building strategic partnerships with 3rd party partners

Phoenix, Arizona, Us

- Enhanced the customer experience through proactive notifications via email, text, phone call, and push; the Republic Services customer self-service online portal; and the Republic Services iOS & Android mobile apps- Incorporated user feedback, analytics, and business goals to create and adjust project roadmaps and backlogs- Simultaneously coordinated multiple projects across numerous IT development teams and departments to deliver updates meeting business objectives, quality standards, and project roadmaps- Participated in Agile ceremonies such as Sprint Planning, Daily Stand-ups, Backlog Refinement, and Sprint Review- Generated business requirements and KPIs to illustrate customer value, measure project outcomes, and ensure alignment among stakeholders at all levels

- Delivered software releases meeting business and quality standards in the prescribed timeframe- Gathered requirements from stakeholders and requesters in order to clearly and accurately write development user stories- Established, owned, and maintained sprint ceremonies such as Sprint Planning, Daily Stand-ups, Backlog Refinement, and Sprint Review (Scrum Master)- Managed and prioritized the product backlog for development teams

Scottsdale, Arizona, Us

- Led product from the inception to release in order to maximize business value- Worked with Marketing, Sales, and R&D departments to make the product a business success- Approved the roadmap content and determine what to and how to innovate- Focused on engineering processes, design, documentation, planning, execution, operations, and feedback- Delivered software releases meeting business and quality standards in the prescribed timeframe- Collaborated with stakeholders to establish a product vision, roadmap, and release cycle- Gathered requirements in order to clearly and accurately write development user stories- Established, owned, and maintained sprint ceremonies such as Sprint Planning, Daily Stand-ups, Backlog Refinement, and Sprint Review (Scrum Master)- Managed and prioritized the product backlog for development teams

Scottsdale, Arizona, Us

- Delivered software releases meeting business and quality standards in the prescribed timeframe- Collaborated with stakeholders to establish a product vision, roadmap, and release cycle- Gathered requirements in order to clearly and accurately write development user stories- Established, owned, and maintained sprint ceremonies such as Sprint Planning, Daily Stand-ups, Backlog Refinement, and Sprint Review (Scrum Master)- Managed and prioritized the product backlog for development teams

Milwaukee, Wisconsin, Us

- Worked primarily within a team environment in order to verify and validate software requirements for developed applications- Collaborated with all project stakeholders to identify project tasks and timeline to ensure appropriate time to market and successful program testing, certification, and customer approval- Reviewed requirement specification documents to ensure full test coverage and traceability- Created, executed, and maintained software test engineering artifacts; including test plans, test procedures, test reports, test data, and requirements traceability matrices- Participated in Quality Assurance inspections of program artifacts- Systematically configured test environments- Conducted functional, regression, performance, load, stress, and acceptance tests within both Waterfall and Agile/Iterative software development lifecycles- Submitted accurate, detailed, and descriptive software defect reports in a timely manner- Resolved and updated assigned software defect reports- Gathered and maintained program metrics data in support of Quality Assurance, CMMI Level 5 process requirements- Coordinated testing personnel, hardware, and software resources and capacity planning- Provided leadership, mentoring, training, and day-to-day direction to software test engineers

Scottsdale, Arizona, Us

Us

Major Accomplishments: Overwatch Systems SPOT Award Received as acknowledgement for excellent effort and performance provided in support of customer software demonstration

Washington, Dc, Us

- Advised high ranking military officers regarding counterintelligence policies and security measuresCreate computer databases, reports, briefs, and graphic presentations- Conducted interviews with individuals from diverse cultural backgrounds- Performed investigations of suspected acts of terrorism, espionage, sabotage, and subversion- Authorized and monitored employee and visitor access to sensitive and classified military information- Operated screening equipment to prevent passage of prohibited items into restricted areas

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Business Administration