Andrew Seago Email & Phone Number

Responsible for Architecture, design, and implementation of macOS enterprise infrastructure for a workforce of over 88,000 people across more than 150 countries.Building training plans for fellow engineers for both personal and technical growth each year. Creating custom, scalable, enterprise-relevant fit-for-purpose solutions that bridge the gap between what Apple provides and the needs of the business while also keeping in mind the direction of Apple's development pipelines and priorities. This is achieved either through in-house development or managing external resources to support desired development needs.Remote automation, maintenance, and support of multiple systems management infrastructures, worldwide, including but not limited to, AD, JAMF, Apache, Tomcat, and MySQL.Architecting relevant curriculum for and conducting global training and development workshops with IT counterparts across the globe. Design and implementation of ship-to-user direct, zero-touch workflows for device provisioning and in-field management. Eliminating costly onsite setup and maximizing business efficiency to bring hardware on quickly and reliably.Providing customers of all levels with the tools needed for a first call/no call resolution to issues. Leads regular and proactive collaboration sessions with help desk support desk staff to identify, anticipate, and eliminate potential barriers to business performance before they may affect the end-user experience and increase Help Desk call volume.Providing top-line support to C-Suite and serving as trusted and experienced counsel to fellow IT functions within various business divisions.Implementing and enforcing CIS Security Benchmarks while avoiding or minimizing the negative impact on end-user productivity.Architecture and implementation of VMware vSphere on macOS hardware to internal application owners to perform testing on macOS while eliminating the substantial overhead cost of additional test hardware.Supporting the evolution of macOS has strengthened my role as an IT generalist by enhancing my ability to diagnose and troubleshoot solutions that are outside of the scope of my primary responsibilities including, but not limited to Windows OS, endpoint security, networking, VPN clients, and various locally installed and server-based applications.Presentations of enterprise best practices and system management at industry conferences such as MacSysAdmin, MacAD.UK, and the Jamf National User Conference.

Listed skills include System Deployment, Os X, Mac, Hardware, and 26 others.