• Champion IT administration for The Conservation Angler, a nonprofit dedicated to the protection of salmon populations, leveraging Google Workspace to enhance organizational collaboration and efficiency.• Orchestrate a strategic Google Drive and Team Drives file management system, ensuring secure and organized document storage and access that supports conservation efforts.• Manage the CRM software Little Green Light, optimizing donor management and engagement to further fund and fuel the nonprofit's vital work.• Direct the design and management of the organization's website, creating a robust online presence that effectively communicates the mission and facilitates community involvement.• Provide timely and efficient remote support for break/fix issues, maintaining continuous operations and minimizing downtime for critical conservation advocacy work.• Advise on the Quickbooks Desktop infrastructure and remote server setup, ensuring financial management systems are secure, functional, and accessible to support the nonprofit's financial integrity.

• Provided 24/7/365 remote IT support to the CEO for all macOS and iOS devices, ensuring uninterrupted workflow and immediate resolution of technical issues.• Oversaw the hardware and IT operations of the organization, managing services such as hosting, utilities, networking equipment, workstation standardization, cloud backup, and remote management, thus maintaining system stability and functionality.• Led the transition to Microsoft 365 with hosting provider AppRiver, streamlining communication, collaboration, and productivity for company personnel.• Designed and implemented a Backup & Disaster Recovery Plan for organizational data, ensuring secure storage, quick recovery, and continuity in case of disruptions.

• Spearheaded operational and technical excellence as Director of Technology Solutions at RBHI, ensuring seamless functionality and profitability through strategic management of IT infrastructure.• Oversaw the design and development of a proprietary screening platform in collaboration with Meret Solutions, demonstrating an ability to guide complex projects from conception to implementation.• Championed the integration of cutting-edge technologies, including a Microsoft AutoPilot-based onboarding process and Okta integration with SCIM and SSO, significantly enhancing system efficiency and user experience.• Conducted comprehensive budget analyses, enabling precise forecasting for organizational scaling and securing competitive pricing for nonprofit operations, directly contributing to a cost reduction exceeding 30% in technology expenditures.• Managed a team of Microsoft 365 and Salesforce consultants, driving the development of forward-thinking architecture, bolstering security, and ensuring high-quality implementations.• Maintained daily system and SaaS operations, including break/fix management, and provided decisive leadership in IT vendor relations, reinforcing robust and reliable technical service delivery.• Facilitated bi-weekly staff training sessions on EHR systems and IT support, while leading cybersecurity training initiatives in alignment with HIPAA and FERPA standards, which cultivated a culture of security awareness and adherence to best practices.• Played an integral role in organizational transformation by executing digital initiatives, such as Salesforce CRM optimization, which heightened engagement with our customer base (schools) through strategic integrations like Adobe eSigning and Calendly scheduling.

• Built the foundational IT ecosystem utilizing Okta to streamline identity management, enhancing security and user access controls across the organization.• Created the employee lifecycle processes by developing comprehensive onboarding and offboarding procedures, significantly improving operational efficiency and team assimilation.• Pioneered the creation of extensive self-service documentation, empowering staff with resources for independent problem-solving and minimizing help desk dependencies.• Formulated and deployed a baseline marketing toolkit, aligning technological resources with strategic marketing initiatives to drive brand consistency and outreach efforts with software like Canva.• Spearheaded the construction of the organization's file management system, ensuring robust data organization and accessibility while adhering to industry compliance standards.• Successfully rolled out key operations software such as 8x8 VoIP and Miro, optimizing communication and collaborative capacities within the organization.• Introduced innovative digital solutions like Popl digital business cards, reinforcing the organization's commitment to leveraging cutting-edge technology for networking and professional engagements.

• Managed and executed comprehensive IT administration and IT budget for a burgeoning medical software development startup specializing in anxiety, depression, and suicidality screening software. • Acted as a help desk administrator, delivering specialized support for macOS and Apple devices, and facilitated tailored remote training sessions to enhance staff proficiency and problem-resolution capabilities while ensuring device compliance and uptime.• Administered the Microsoft 365 platform with a strategic focus on user training and cybersecurity, leading to streamlined communication and collaborative practices across remote teams.• Designed and implemented robust file management processes using Box and SharePoint, including user-friendly guides and training sessions, significantly increasing adoption rates and operational productivity.• Oversaw the development and deployment of the marketing toolkit, website, and other essential marketing materials, providing hands-on training to ensure effective use and consistency in brand messaging.• Spearheaded the integration and user training for new software tools, fostering an environment of continuous learning and adaptation, which was instrumental in supporting remote team dynamics and project collaboration.

• Administered the Smarsh Learning Management System, supporting a comprehensive suite of on-demand and instructor-led courses, enhancing staff skillsets across the board.• Devised and executed effective platform usage strategies, maintaining course hierarchies and enrollment processes, including compliance-focused training for all employees.• Planned, organized, and expanded internal training programs, fostering departmental growth and alignment with the company’s strategic objectives.• Identified employee training needs through meticulous analysis, coordinating with department managers and executives to facilitate a responsive training process.• Developed, updated, and maintained a repository of training documentation, creating accessible educational resources for employee development throughout their tenure.• Collaborated with subject matter experts to develop content for product-specific and technology-focused training programs, ensuring relevance and applicability.• Applied adult education best practices to enhance the effectiveness of training sessions, incorporating activities and assessments to bolster engagement and learning outcomes.• Continuously refined training programs to meet the organization's changing needs, integrating feedback to drive consistent improvements.• Led the end-to-end facilitation of the Smarsh mentorship program, establishing mentor-mentee relationships, setting program expectations, and fine-tuning the initiative based on participant feedback.• Curated the Smarsh Lunch and Learn series, sourcing relevant topics and partnering with subject matter experts to deliver valuable learning experiences.• Partnered with external trainers to introduce specialized knowledge and skills at Smarsh, diversifying the training offerings with a range of expert insights.

• Spearheaded cross-departmental initiatives, delivering comprehensive strategy, hands-on training, and detailed documentation to optimize project outcomes and enhance collaborative efforts at MetroEast.• Efficiently managed asset inventories and room reservations, implementing systems to ensure resource availability aligns with the dynamic needs of community media production.• Co-administered an extensive Apple MacOS and iOS ecosystem, utilizing Jamf and various MDM tools to maintain system integrity and streamline device management for staff and community members.• Provided Tier 1-3 technical support, employing tools such as ZenDesk, Bomgar, and Apple Remote Desktop to diagnose and resolve issues quickly, maintaining high service standards.• Crafted instructional content, including how-to videos, contributing to an informed user base and fostering self-sufficiency in media production technologies.• Developed critical organizational policies and plans, including Acceptable Use and Disaster Recovery, to safeguard MetroEast's operations and technological infrastructure.• Administered CRM operations using NeonCRM, ensuring the organization can manage relationships and engage effectively with community members and stakeholders.

• Administrated quoting software (ConnectWise Sell) and enhanced procurement strategy by reviewing over 300 clients’ existing hardware & network topologies• Served as IT Trainer for client seminars & workshops (e.g. Microsoft Surface tablets) • Scoped new business with existing clients via CRM & sales team planning• Oversaw weekly referrals and new relationship development• Managed vendor strategy & negotiated 14% savings on new workstation purchases

• Managed $100k IT budget and mitigated monthly costs by $1.2k within the first month • Procured & negotiated NPO pricing on IT equipment and software; built company workstation standards• Administrated 70+ workstations and 50+ users w/ Microsoft, Cisco, Dell, Synology technology (Server 2008/2012, Windows 7/10 Enterprise, MacOS 10.11 • Oversaw PBX phone system & network infrastructure replacement with partner organizations• Provided Tier 1-3 customer support, remote diagnoses, with best ITSM practices • Managed and oversaw backup of Salesforce for Non-Profits and Raiser’s Edge • Created security and data real estate planning for best practices and knowledge documentation• Oversaw Microsoft SQL, SharePoint, Office365, and Microsoft Dynamics infrastructure • Reduced organization data footprint from ~10 TB to roughly 6 TB

• Administrated HPDM (HP Device Manager) and Microsoft's SCCM for OS and application deployments• Deployed images across multiple sites • Implemented new hardware to clinics within the Legacy Network across Oregon• Facilitated a Windows XP to Windows 7 transition for mobile hospital carts• Upgraded WiFi security and ID guns for scanning• Managed warehouse inventory and organization• Rolled out equipment to three new clinics

As a contractor for TEKsystems, I hold the value of delivering on specific business needs per my contractual arrangements. This can take many different forms: network assistance, VM thin client management, inventory management, help desk support, and triage of IT system issues.

• Oversaw over 20 disparate health units and remote workers• Processed roughly 60-100 tickets per day on insurance and health software, Citrix, VPN, and VoIP telecommuting• Utilized ITSM best practices, with custom ticketing software along with Remedy • Administrated VMWare's Horizon platform and Remote Management Console• Triaged problems to Tier 3 Technical Support and NetOps team

• Oversaw imaging procedures and processes for workstation deployment• Maintained and upgraded NetOps equipment• Provided recommendations for rewiring physical network• Provided recommendations to Active Directory Forest/Site/OU structure and Group Policy• Serviced A/V needs, including video conferencing, equipment repair and upgrades• Provided printer maintenance and repair, when necessary• Improved on existing inventory management and policies

• Redesigned department and clinic website with RedDot GUI within three months, leading to 20% higher visibility via Google Analytics metrics• Applied, wrote and won a $143,000 distance education grant for the department's graduate Audiology program• Installed, configured, and monitored network and desktop operating systems and other systems (including security) software and network hardware• Administered access to network resources; maintain and ensure availability of remote network services• Established and managed departmental servers and virtual servers (MS Server 2008R2, 2012, VMWare)• Maintained network directories and network access structures• Configured, monitored, and maintained the Cisco ADSM internet firewall• Monitored and troubleshot remote access services, including WebDAV, SFTP, and VPN• Supported enterprise Symantec Antivirus for department and resolved emerging threats• Managed social media, from conceptualization to deployment

• Managed team of five technicians, delegating them to different client sites• Managed organization’s social media and marketing strategy, including traditional print services• Offered the following service expertise:Win XP, Vista, Win 7, Win 8; Windows Server 2003-Windows Server 2012 oversightMS Office, Office365 Business to Customer Relationship ManagementMacintosh hardware and software (Mac OS X 10.4-10.10), Mac OS ServerCable engineering for networking, wireless solutionsVoice over IP telephonyRouters, hubs, firewallsBackup, security, data protection and redundancyVirus, malware and spyware protection and removalComputer, server and system upgrades and repairsHardware, software upgrades both for PC and Mac24/7 Remote monitoring and maintenance serviceManaged services and preventative maintenanceiOS and Android support and developmentEducation, training, and project management planning for small business

• Facilitated iOS and Android workshops twice monthly, raising extra $10,000 yearly revenue for store location while providing demos of the latest and greatest tech • Activated new lines of service, averaging 50 Net New Activations per month • Performed upgrades to accounts while empathizing and engaging with customer changing needs• Utilized and was a store leader for our complex Point of Sale environment• Served as store's iOS and Apple expert for related escalations• Researched flaws in competitors' equipment, plans, and network and utilized knowledge to influence and educate customers positively • Cold-called and used internal marketing strategies to find customer opportunities in the local markets

• Worked closely with staff on software and hardware issues (e.g., hard drive failure, MS Office questions)• Monitored network infrastructure and managed user accounts with MS Server 2008 R2, VMware• Managed and assessed equipment in the department (e.g., laptops, iPads, presenter remotes, projectors)• Created and deployed electronic mailing distribution lists for faculty and staff• Provided customized training on both Windows and Apple OS• Procured and inventoried IT equipment within department

Counseling Psychology 125 - First-Year Educational ImmersionAs an instructor for a research institution, my main goal was to provide students with resources in how to successfully navigate college from a research institution standpoint. My main teaching method during the first few weeks of class was to get students to identify the tool kits they felt mattered in college, and in doing so, highlighting the micro-issues of vulnerability in their experience. • Coordinated and collaborated lesson plans with co-instructor once a week• Taught twenty students a lesson plan once a week for 75 minutes• Educated students in study skills, financial literacy, The Wisconsin Idea, among other lesson material• Created and provided an environment of trust between instructor and student• Received positive and memorable instructor feedback at the end of semester

Working with the PEOPLE program meant working with students who don't believe they want or can go to college, and especially a research university. It was our charge as Summer Camp Counselors to get these vulnerable student populations believing in themselves, providing resources to strengthen college admission tool kits (essays, personal statements, résumés, etc.), and to socialize in a way that was captivating, empathetic, and memorable. During this time, I:• Provided resources and information for higher education to students• Supervised 400 students in both classroom and university housing settings• Enforced policies and procedures that the PEOPLE program had set during training• Served as a liaison between office and administrative staff and students

• Developed, taught, and customized learning strategies for effective personal computing--Windows 98-Windows 7, Mac OS X 10.2.x – 10.7.x• Maintained strict deadlines and traveled to customer for increased satisfaction• Assessed and anticipated client needs before they were aware of their needs• Utilized many Microsoft Office applications, both for client training and for personal organization

• Organized confidential client data and optimized data availability to all staff• Entered time-sensitive data into online databases• Researched prospective clients to bring in new business• Established and provided recommendations for more “user friendly” software and hardware• Repaired and managed computer systems’ hardware, software, and internet security protocol• Designed detailed manuals on how-to documentation for office

• Developed and presented interactive programs regarding diversity climate and social justice• Created a safe environment to facilitate discussion on topics such as sexism, racism, agism, homophobia, ableism.• Curtailed bullying on campus via campus outreach strategies developed by our team

• Developed and collaborated on ideas and forms of advertisement and their efficacy• Created new and creative ways to accentuate UW-EC’s “mission” through a variety of software, inclusive of the full Adobe Suite• Saw publications through a full academic cycle and their deployment• Served as the mascot in public functions as "Possibility Peet"• Helped understand and attempted to meet students’ needs for career searching through differentassessments and questionnaire evaluation• Contributed to creating a comfortable environment that was fun and helpful for students

Front Desk Representative• Fielded phone calls and redirected them to proper individual(s) or departments• Handled enrollment of patrons in various classes and managed associated costs/fees• Monitored patron activity and verified memberships• Managed client database and was responsible for accuracy of dataWellness Staff Trainer for YMCA Equipment• Worked with individuals with needs in the fitness roomo Trained patrons to use a variety of equipmento Recommended additional programs of value to patrons, such as classes or training sessions o Understood and upheld safety protocol in fitness room

• Maintained dedication to effective and expedient customer service• Utilized intuitive knowledge of customer needs, and strived to exceed their expectations• Promoted positive work environment between other employees• Handled customer complaints with respect and professionalism