Highly Skilled and Experienced Account Manager/Account ExecutiveExperience:+ Experienced with high profile clients+ Builds effective client/partner relationships+ Employs strategic consultation and cross-selling to drive client satisfaction and profitable growth+ Develops understanding of client's business vision, goals, and needs+ Utilizes leadership, collaboration, and KPI measurement skills to deliver on client contracts and projects+ Uses strategic thinking skills to optimize business retention and identify opportunities for growth+ Excellent verbal and written communication skills, including presentations to varying audiences+ Applies effective and responsible leadership skills and initiative to make decisions and respond appropriately+ Conducts client meetings virtually and in-person+ Uses strong diplomacy skills to prevent obstacles in negotiations and challenging relationships+ Primary resource to resolve client account issues+ Identifies root problems and inefficiencies to collaborate with partners to improve processes+ Recommends needed changes, solutions, and strategies+ Leads contract renewal negotiations that support profitable growth+ Proficient in Analysis of Data, Industry Trends, and Client Financial AnalysisSkills:Account Management | Client Account Development | Customer Engagement | Builds Strong Client Relationships | Engages with all External & Internal Partners | Accountability | Creates Detailed Account Plans & KPIs | Ensures Contract Fulfillment and Compliance | Achieves Project Plans | Delivers Measurable Results | Strong Communication & Interpersonal Skills | Organized | Project Management | IT | Business to Business (B2B) | Business Development | Contract Negotiations | Customer Retention | Ensures Profitable GrowthLeadership:Collaborative Team Leader | Builds Trusted Relationships | Proactive | Advocates | Resolves Complex Problems | Improves Customer Quality | Process Improvement | Innovative | Identifies Opportunities | Assembles New Teams | Strategic | Builds Productive Executive Relationships | Identifies Growth Opportunities | Positive EQ | Microsoft Office Suite & Teams Other Experience Includes:+ Customer Operations+ Product and Project Management+ Sales and Business Development+ Operations Management+ Facilities Management
Listed skills include Leadership, Project Management, Process Improvement, Management, and 16 others.