As a Platform-agnostic technologist, I translate technology to business leveraging MBA business background and extensive practical hands-on prowess. As an optimistic, high-energy leader, I am skilled at rapidly learning and grasping new technical challenges and concepts. I influence team members with innovative changes and improvements by challenging status quo and demonstrating risk taking.✦ DATA ANALYSIS – Collaborated with the developer working on the printer firmware on how data collection aligns with customers’ desire to preserve system security by minimizing data collection.✦ PRESENTATION SKILLS – Conducted detailed presentation to the entire development organization explaining how the old application’s system operations from the project’s application side as well as how to troubleshoot prior to new application development for $750M business in Managed Print Services.✦ IoT SYSTEM MIGRATIONS – As one of only 2 in North America with the expertise in both the cloud-based Siebel service in Azure and the new IoT Central application with Connected Field Service in Microsoft Dynamics365. Consulted on how software integrates with IoT strategy implementation to remotely control actions on the printer.✦ CUSTOMER EXPERIENCE – Successfully saved the Swiss multinational investment bank and financial services company with a 10K printer order, by consulting in Switzerland to resolve the printer hardware and data collection issues.✦ DATA COLLECTION CONSULTANT – Instrumental in providing feedback in the development of Java command line printer data collection utility with the developer, which led to the birth of the foundational architecture still used today within the Managed Print Services. Conducted data analysis after completion of the utility, which provided instantaneous data on printers.✦ CLOUD OPTIMIZATION – Provided technical knowledge to application stakeholders for the Managed Print platform including high-level cloud implementation, best practices, understanding Company policies, security, training, maintenance, operational support, and troubleshooting.