Andrew Soukup Email & Phone Number

Lexington, Kentucky, United States

Drive contract implementation of MPS data collection systems targeting customer base of US-based global corporations. Market to Fortune 500 to small businesses for every vertical, managing 1.2M printers representing contract value of $750M. Consult with technology teams in a diverse range of companies as well as cross-functional teams within Lexmark.Troubleshooting ✦ Administer 150 account client load for the contract life, ensuring client satisfaction, interfacing with customers’… Show more Drive contract implementation of MPS data collection systems targeting customer base of US-based global corporations. Market to Fortune 500 to small businesses for every vertical, managing 1.2M printers representing contract value of $750M. Consult with technology teams in a diverse range of companies as well as cross-functional teams within Lexmark.Troubleshooting ✦ Administer 150 account client load for the contract life, ensuring client satisfaction, interfacing with customers’ network, server, and security administrators as well as customers’ and Lexmark’s customer operations project managers and the Senior Business Operations Analyst.✦ Own, triage, investigate, and resolve data collection infrastructure issues with an emphasis on broad communications, learning and teaching throughout the process.Project Management✦ Offered input on redesign of critical printer firmware enabling data collection that runs the MPS functions, conducting data analysis and testing to alert to application discrepancies. ✦ Consulted on the Predictive Services software project to analyze collectors to validate new technology used to evaluate sensor data, determine issues, confirming printers and the data collection process remained operational.✦ Developed and implemented a Data Collection Infrastructure update plan across 150+ Fortune 500 and corporate customers, delivering significant annual savings.Cross-functional Team Training✦ Lead cross-functional teams with business owners, internal IT, and service providers to identify and implement optimization opportunities to ensure continuity of contract renewals.✦ Train Regional Operations Consultants (ROC), who complete and cost customer deals when writing contracts, providing understanding of how data collection works to provide training to customers.✦ Coach and train first-level Data Collection Infrastructure (DCI) Administrator in the Philippines in troubleshooting methodology to boost their competencies. Show less

Lexington, Kentucky, United States

Transitioned to technical side of the business to help migrate MPS data collection to cloud-based tools in 2003, collecting data at customer site and send back to Lexmark.✦ Performed troubleshooting intermittent data submissions from a customer, analysis showed that there was 75% packet loss with missing primary key missing.✦ Created technical documentation and white papers for product reference guides. ✦ Designed extended predictive services to collect sensor data off the printer… Show more Transitioned to technical side of the business to help migrate MPS data collection to cloud-based tools in 2003, collecting data at customer site and send back to Lexmark.✦ Performed troubleshooting intermittent data submissions from a customer, analysis showed that there was 75% packet loss with missing primary key missing.✦ Created technical documentation and white papers for product reference guides. ✦ Designed extended predictive services to collect sensor data off the printer to analyze fuser data.✦ Conduct rapid data analysis on the raw data running reports with Oracle SQL, analyzing data to determine any breakdowns before they escalate. ✦ Remain current on new technologies, methods and procedures including, but not limited to, coding practices such as Test-Driven Development, Continuous Integration, and Continuous Deployment. Show less

Lexington, Kentucky, United States

Hired by CIO directly after MBA to join newly formed technology consulting arm of Lexmark, such as SAP implementations, Linux systems, AS400s, inventory systems, and beginnings of a managed print services.✦ Leveraged business school analytics such as creating a Queuing theory problem to determine the number of printers required for a corporate customer.

Master Of Business Administration (M.B.A.)

Bachelor Of Science - Bs, Mathematics, Economics