Senior Manager - Xpanse Technical Customer Success
CurrentGlobal CS technical practice lead for Cortex Xpanse.
Dec 2023 - Present
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Andrew Riggs Email & Phone Number
Leadership / Customer Success / Client Engagement / Sales Engineering / Project & Program Management / Thought Leader / Relationship Building / Team Building
at
Palo Alto Networks
1 work email found
@armis.com
2 phones found area 703
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Leadership / Customer Success / Client Engagement / Sales Engineering / Project & Program Management / Thought Leader / Relationship Building / Team Building
Location
Chandler, Arizona, United States
Company size
Who is Andrew Riggs? Overview
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Quick answer
Andrew Riggs is listed as Leadership / Customer Success / Client Engagement / Sales Engineering / Project & Program Management / Thought Leader / Relationship Building / Team Building at Palo Alto Networks, a company with 8522 employees, based in Chandler, Arizona, United States. AeroLeads shows a work email signal at armis.com, phone signal with area code 703, and a matched LinkedIn profile for Andrew Riggs.
Andrew Riggs previously worked as Senior Manager - Xpanse Technical Customer Success at Palo Alto Networks and Advisor at Analytica42. Andrew Riggs holds Bachelor Of Science - Bs, Computer Science from Arizona State University.
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{first}.{last}@armis.com
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Profile bio
About Andrew Riggs
↠ I’m a dedicated professional with 16+ years of diverse achievements, including spearheading customer success and sales engineering for industry-leading organizations like Palo Alto Networks, Armis and Devo. ↠ As a focused leader, I establish pacesetting teams and high-performing customer success organizations, leveraging a background in software engineering to navigate complex technical products, programs, and projects. I also forge lasting stakeholder relationships, provide compelling public speaking, and act as the primary interface with a wide range of technical and non-technical audiences. By using out-of-the-box thinking, I constantly improve sales processes and strategic execution, ensuring that results exceed expectations.⬆️ Key areas of specialization:Customer Success / Sales Engineering / Strategic Planning / Executive Management / Thought LeadershipPublic Speaking / Collaboration / Program Management / Analysis / Metrics & KPIs / Team Building / ReportingProfessional Services / Client Services / Process Improvement / SaaS / Cloud Platforms / Solution Architecture / SIEM / SOAR / Asset Management / Cybersecurity🏆 Selected highlights from my career:⭐Exceeded 120% net retention in the first year at Armis while outpacing NPS score targets across a $30M book of business,⭐Earned promotions to VP of Success Services at Devo, orchestrating business units across APAC, EMEA, and NA to achieve record revenue growth. ⭐Delivered a record-breaking 150% net retention after building out a Partner Services team to support MSSP/MDR partners within a short timeframe. ⭐Increased the installed customer base by 200%, services revenue by 200%, and achieved 124% customer net retention in CY2021.⭐Attained a promotion to VP at SAIFE Inc., heading Customer Success and Sales Engineering functions for NA. Boosted DoD contract revenues by $20M despite roadblocks.↠ In my free time, I enjoy CrossFit, running, traveling with my wife, cooking, electric cars, dogs, and spending time with family. I look forward to meeting you!
Listed skills include Software Development, Software Engineering, Agile Methodologies, Software Design, and 65 others.
Current workplace
Andrew Riggs's current company
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Palo Alto Networks
9 roles
Andrew Riggs work experience
A career timeline built from the work history available for this profile.
Advisor
Current
Oct 2023 - Present
Senior Director Of Technical Account Management
✔️Built an outstanding 10-person team supporting all top-tier public sector customers across North America, enabling year-over-year revenue growth.✔️Achieved over 120% net retention in the first year while outpacing NPS score targets across a book of business exceeding $30M, using practices that were adopted as a company gold standard.
Sep 2022 - Oct 2023
Vice President, Success Services
✔️Promoted up to a VP role as a top performer and trusted customer success resource. Orchestrated Technical Account Management, Customer Training, Federal, and Partner Services business units across APAC, EMEA, and NA.✔️Overhauled Customer Success functions impacting 130+ enterprise customer accounts globally, increasing average account revenues.✔️Enhanced.
Feb 2022 - Jul 2022
Director Of Services
✔️Earned commendations for leadership and coaching skills in managing 60+ project managers and engineers across North America and EMEA.✔️Reduced average customer onboarding time by 50% through the introduction of new account processes and advocating for product/service adjustments.
Dec 2020 - Feb 2022
Senior Technical Program Manager
✔️Fostered a client-focused work culture as a founding NA Customer Success & Services team member, supervising implementation teams for onboarding multiple Fortune 100 companies and delivering additional revenue in an extremely competitive market.
Aug 2019 - Dec 2020
Vice President
Saife Inc
✔️Fostered a client-focused work culture as a founding NA Customer Success & Services team member, supervising implementation teams for onboarding multiple Fortune 100 companies and delivering additional revenue in an extremely competitive market.
Feb 2015 - Aug 2019
Product Lead, Mobile Applications
Saife Inc
✔️Chosen to oversee product management for all SAIFE mobile applications, providing valued technical guidance and enabling additional increases in market share.
Apr 2013 - Feb 2015
Software Engineer Ii
May 2008 - Apr 2013
Team & coworkers
Colleagues at Palo Alto Networks
Other employees you can reach at paloaltonetworks.com. View company contacts for 8522 employees →
JD
Jobert David
Colleague at Palo Alto NetworksMakati, National Capital Region, Philippines, Philippines
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PL
Pavel Landau
Colleague at Palo Alto NetworksHod Hasharon, Center District, Israel, Israel
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SK
Steven Kwan
Colleague at Palo Alto NetworksSan Jose, California, United States, United States
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CR
Chris Rustam
Colleague at Palo Alto NetworksSan Jose, California, United States, United States
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SS
Saurabh Sah
Colleague at Palo Alto NetworksThane, Maharashtra, India, India
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WD
Wenjie Diao
Colleague at Palo Alto NetworksSingapore, Singapore
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MK
Madhuri K.
Colleague at Palo Alto NetworksFremont, California, United States, United States
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CR
Charan Raj
Colleague at Palo Alto NetworksSingapore, Singapore
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RS
Rahul Singh
Colleague at Palo Alto NetworksSingapore, Singapore
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BW
Bhushan Waingankar
Colleague at Palo Alto NetworksSunnyvale, California, United States, United States
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Jobert David
Colleague at Palo Alto NetworksMakati, National Capital Region, Philippines, Philippines
View →
PL
Pavel Landau
Colleague at Palo Alto NetworksHod Hasharon, Center District, Israel, Israel
View →
SK
Steven Kwan
Colleague at Palo Alto NetworksSan Jose, California, United States, United States
View →
CR
Chris Rustam
Colleague at Palo Alto NetworksSan Jose, California, United States, United States
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SS
Saurabh Sah
Colleague at Palo Alto NetworksThane, Maharashtra, India, India
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WD
Wenjie Diao
Colleague at Palo Alto NetworksSingapore, Singapore
View →
MK
Madhuri K.
Colleague at Palo Alto NetworksFremont, California, United States, United States
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CR
Charan Raj
Colleague at Palo Alto NetworksSingapore, Singapore
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RS
Rahul Singh
Colleague at Palo Alto NetworksSingapore, Singapore
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BW
Bhushan Waingankar
Colleague at Palo Alto NetworksSunnyvale, California, United States, United States
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1 education record
Andrew Riggs education
FAQ
Frequently asked questions about Andrew Riggs
Quick answers generated from the profile data available on this page.
What company does Andrew Riggs work for?
Andrew Riggs works for Palo Alto Networks.
What is Andrew Riggs's role at Palo Alto Networks?
Andrew Riggs is listed as Leadership / Customer Success / Client Engagement / Sales Engineering / Project & Program Management / Thought Leader / Relationship Building / Team Building at Palo Alto Networks.
What is Andrew Riggs's email address?
AeroLeads has found 1 work email signal at @armis.com for Andrew Riggs at Palo Alto Networks.
What is Andrew Riggs's phone number?
AeroLeads has found 2 phone signal(s) with area code 703 for Andrew Riggs at Palo Alto Networks.
Where is Andrew Riggs based?
Andrew Riggs is based in Chandler, Arizona, United States while working with Palo Alto Networks.
What companies has Andrew Riggs worked for?
Andrew Riggs has worked for Palo Alto Networks, Analytica42, Armis, Devo, and Saife Inc.
Who are Andrew Riggs's colleagues at Palo Alto Networks?
Andrew Riggs's colleagues at Palo Alto Networks include Jobert David, Pavel Landau, Steven Kwan, Chris Rustam, and Saurabh Sah.
How can I contact Andrew Riggs?
You can use AeroLeads to view verified contact signals for Andrew Riggs at Palo Alto Networks, including work email, phone, and LinkedIn data when available.
What schools did Andrew Riggs attend?
Andrew Riggs holds Bachelor Of Science - Bs, Computer Science from Arizona State University.
What skills is Andrew Riggs known for?
Andrew Riggs is listed with skills including Software Development, Software Engineering, Agile Methodologies, Software Design, Scrum, Systems Engineering, Certified Scrum Master Csm, and Proposal Writing.
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