• Led project management and sales strategies across revenue cycle activities for $4B+ healthcare organizations, resulting in year over year revenue of $1.5M+ and savings of $500,000+• Established, expanded, and maintained relationships with executive leaders, impacting multi-year contract renewals worth up to $2M• Generated over $1.1M in revenue for hospital with $1.9B health system through thorough investigation of customer pain points across pre-service and patient financial services • Architect revenue cycle robotic process automations, which successfully decreased FTE resource allocation by 200% and increased capacity for revenue generating activities • Consulted, executed and delivered assessments to 10+ top 270 health systems to advise customers on strategies to assist in their automation journey

• Led process and performance improvement projects across retail, energy, and healthcare payer and provider entities resulting in improved performance • • • Created a 5-year strategic plan for midsize company overlaying their marketing and revenue diversification efforts resulting in expansion of sales and marketing department and increased revenue by expanding into new areas • Created and delivered digital transformation roadmap for large health system cancer research institute and presented to chief medical officer and senior leaderships • Utilizing agile methodologies, successfully completed sprint projects for healthcare payer DevSecOps departments

• Lead a team of 14 onshore and 15 offshore India resources spanning three hospital client sites with an average monthly revenue of $84M 
• Improved workflow processes for back-end revenue cycle functions resulting in 2 of the highest cash months for site - $62.2M and $65.9M respectively• Led project initiatives with federal government agencies and payors, that resulted in enhanced customer experience and process improvement for account resolutions 
• Coach, train, and develop direct reports resulting in 5 team members assuming management duties averaging ~30M NPSR per facility

Facilitates course that examines volunteerism from historical and contemporary perspectives. Providing students with opportunities to study and experience volunteerism in the community and to discover how communities address issues with diverse populations. The course's major objective is to encourage critical thinking and practical experiences with respect to the concepts of citizenship and social responsibility.