This role is boutique and created specifically to help by improving processes across the business by analysing existing procedures and systems and working with the relevant people to make the changes needed after careful testing and proper evaluation. Profoundly improved company culture by creating the company values. Part of this involves including talking about values in 1:1's and general meetings so that it's always a focus and top of mind.I helped create the company motto to help build our brand externally. (Relationships built on trust)I helped redesign the Managed Service Agreement to solve some of the existing issues we were facing based on the old agreement which was often taken advantage of. This reduced the cost to the business and improved profitability. Fixed all issues with the company website and worked with an external company to help give it a refresh and to keep it relevant and geared towards SEO. I created onboarding documents, as before there were none, and it was a major source of frustration for new recruits and this improved employee retention. I changed how recruitment was viewed and pushed for quality over quantity which resulted in productivity increasing, less mistakes were made which resulted in increased revenue and reduced expenses. Improved the retaining of clients through improved communication and being more proactive instead of being reactive which led to less clients leaving and more clients giving us referrals.Also, I manage the procurement and sales teams. I improved the internal communication of these teams which helped increase efficiencies and reduced duplication. We improved our relationships with suppliers and other partners which reduced costs and improved profitability on all hardware and software.We also improved how we worked with clients, improving communication and also providing valuable information and helped build trust with clients.

Helping builders automate tasks that they do manually and save them time with their estimates, quotes, and project management. Giving them time back to do what is really important to them.

● Led by example● I held all Global sales records (August 2021)● 140% over target for my last 3 years there

● 130% over target as a team for for the duration of my leadership of the team and hit all quarterly targets and only ever missed a monthly target by $1.

• I contact businesses that start a Xero trial and see what their pain points are with their current processes and work out how Xero can help improve their accounting and business practices.• Managing and responding to all incoming sales tickets driving sales conversion• Deliver, promote and follow up weekly webinars to prospective customers demonstrating the features of Xero to assist sales conversion.• Attending events to promote Xero and generate leads Identify marketing activities to drive pipeline and conversions

• Developed and delivered training for new and existing staff• Motivated staff to ensure sales targets are exceeded• Retained existing business by exploring options to suit customers• Exceeded sales targets• Sold from inbound leads through the internet and referrals • Outbound cold calling• Multiple industries managed simultaneously, including products in the banking sector, telecommunications, electricity, education and transport industries

• Negotiated contracts and established a working relationship with the bank• Recruited and trained new staff and ongoing training• Developed strategies to grow the business• Developed web site for inbound leads

• Identifying and contacting key personnel at top 100 companies• Delivering presentations over the phone• Exceeding a challenging sales target

• Cold Calling Businesses• Door to door selling• Trained new staff in phone sales

Organised a team training for up to 30 sales reps in the many aspects of sales. Motivated and kept morale high in the high pressure job of cold calling.Performance management. Team development. I led by example as a closer for new members of the team.For the first year and a half I cold called businesses and managed accounts ongoing for re-orders.