Answering customer queries and complaints by phone. Liaising with hoteliers and training them how to use the extranet system. Responding to customer email correspondence.

Developing, project managing and implementing a Human Factors in healthcare training programme.Coordinating Trust wide monthly clinical governance updates. Creating medico-legal correspondence, dealing with clinical claims. Implementing and project managing an annual Trust-wide Quality Improvement competition. Maintaining the Trust's mortality database, including creating reports pertaining to mortality within the hospital.Creating content for, and maintaining, the department's intranet page. Providing user assistance for Datix incident reporting and claim tracking system. Providing personal assistance to the Lead Clinician in Clinical Risk (e.g diary/access management, administrative support). Creating quarterly Patient Safety Bulletins.Coordinating a symposium in Patient Safety in Acute Cardiac Care.

Surgical transcriptions of operation notes, clinical notes, and other audio recordings. Registering patients in clinics and within a pathology setting. Managing the movement of samples around hospitals. Speaking with patients in order to coordinate their hospital visits. Referring patients to other specialties within the hospital. Specialist terminology in: hepatobiliary, general surgery, dermatology, obstetrics and gynaecology, and cytology.

Taking notes for deaf and disabled students. Ensuring lecture notes are in a clear and understandable format to benefit the student's learning. Attending lectures in various subjects demonstrating an ability to precise and communicate complex information effectively.