Andrew Ziegler Email and Phone Number
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Andrew Ziegler personal email
Andrew Ziegler phone numbers
25 years of experience in large and small business risk management within business continuity, technology controls, and operational resilience disciplines. Certified Business Continuity Professional (CBCP) certification through DRII.Speaker, Advisor, Author.I am passionate about serving my community. I am a 19-year active first responder for Talleyville Fire Co., currently serving as the IT director on the board of directors. I am a member of the New Castle County and Delaware State Chamber of Commerce, president of Liftwood Estates Civic Association, Vice President of the Delaware chapter of Association of Continuity Professionals, and Assistant Scoutmaster with a local Boy Scout troop.In 2021, I was the recipient of a Delaware EDGE Grant (Entrepreneurial Development) and was named the MVP of the Association of Continuity Professionals, Delaware Chapter.
Barclaycard
View- Website:
- barclaycard.com
- Employees:
- 3216
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Vp-Retail Partner Operations LeadBarclaycardWilmington, De, Us
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Retail Partner OperationsBarclaycard Dec 2022 - PresentLondon, GbSupporting Retail Partnership Operations for Barclaycard US.
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Technology Control Engagement ManagerBarclaycard Mar 2017 - Dec 2022London, GbManage the Barclaycard International control enhancement program.Responsible for ensuring US Technology compliance to Barclays global standards
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Digital Banking And Cyber Security Program ManagerBarclaycard Aug 2015 - Jan 2020London, GbProgram manager for Barclaycard US Cyber Security program.Manage Barclaycards $9.2mm Digital Banking enhancement portfolio using agile development methodology.• Agile project management• Problem solving • Financial forecasting and budget management• Communicate and interact with senior managementRecent successes:• Oracle RightNow platform upgrade• Navigation and Account Summary Redesign for Online and Mobile Banking• Launch of EMV card replacement management service• Launch of several new email notification efforts
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PresidentTempest Risk Management Jan 2020 - PresentWilmington, De, UsTempest Risk Management provides resiliency solutions to businesses and communities including the Tempest Gateway (www.tempestgateway.com) our flagship web and mobile app product allowing leaders to mobilize their business operations. Our solutions have been approved for CARES Act and ARA funding through SBDC's in the US. Services include:- Customized business continuity plans - SOP's, Policy and Operations manuals- Risk assessments- Succession planning- Regulatory compliance documentationWe have served over 200 clients in the US and throughout the world in industries ranging from restaurants to bio-medical labs to cannabis companies. We are industry agnostic and provide personalized consultations over the phone or VC to understand and deliver our clients outcomes.Go to www.tempestrisk.com to learn more and contact us. -
Senior Vice President - Release Management And Production Support ManagerBank Of America Feb 2008 - Jun 2015Charlotte, Nc, UsAs an eCommerce Production Operations Executive for Bank of America, I was responsible for developing and executing business strategies to optimize performance, efficiency, quality and profitably for online banking and mobile banking channels. I successfully managed customer and vendor relationships and have proven to be an effective virtual leader in one of the country’s largest organizations. My primary responsibilities included:• Leading teams responsible for production support of all eCommerce channels including bankofamerica.com, Online Banking, Mobile Banking and Text Banking. Improved defect resolution rates to 100% within service levels• Managed projects to improve the customer experience for online and mobile banking features and functionality using web analytics tools (Coremetrics, Opinionlab PLF) following standard system development methodologies• Lead the overall channel Release and Change planning and coordination efforts. Supporting 29 million active customers who perform more than one billion transactions per month. • Owner of Online and Mobile Application business continuity planning and execution including customer communication policies for Bank of America Online and Mobile channels.• Managing the browser and operating system support strategy for Bank of America• Providing production support consulting services to China Construction Bank including on-site visits to Beijing.• Ownership of all Digital Customer Service support procedures on Sharepoint platform -
Vice President - Senior Product ManagerBank Of America Dec 2006 - Feb 2008Charlotte, Nc, UsResponsible for 3 online products generating $200,000,000 of retail spend per year and $800,000,000 in cash generation per year.• Responsible for all aspects of 3 online products including:• Marketing• Reporting• Analysis• Enhancements• Forecasting• Testing• Production Support• Problem Management• Manage a 2 person team.• Facilitated the transition of previous responsibilities due to the MBNA/Bank of America merger.
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Production Operations Support ManagerBank Of America Jun 2000 - Dec 2006Charlotte, Nc, UsIn this position, I managed a 5 person eCommerce Operations Support team as a 24X7 fully mobile tactical response team tasked with detecting, reporting and resolving issues that impacts the functionality or the quality of a Customers’ experience on all of MBNA/Bank of America’s 52 websites across 4 countries.Created and managed MBNA anti-phishing strategies and managed all detection, escalation and education (internal and external) strategies. Managed a number of legal action and cease and desist events in support of this function.Created and managed MBNA/Bank of America’s Online Brand Protection strategy. This involved detecting and managing trademark infringement and cybersquatting cases.Managed 5 vendors and managed the Domain Name, DNS and Digital Certificate processes and portfolios for all of MBNA/Bank of America globally.
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Vp-Production Operations SupportBank Of America 2000 - 2006Charlotte, Nc, Us
Andrew Ziegler Skills
Andrew Ziegler Education Details
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University Of DelawareOrganizational Leadership
Frequently Asked Questions about Andrew Ziegler
What company does Andrew Ziegler work for?
Andrew Ziegler works for Barclaycard
What is Andrew Ziegler's role at the current company?
Andrew Ziegler's current role is VP-Retail Partner Operations Lead.
What is Andrew Ziegler's email address?
Andrew Ziegler's email address is an****@****ast.net
What is Andrew Ziegler's direct phone number?
Andrew Ziegler's direct phone number is +130243*****
What schools did Andrew Ziegler attend?
Andrew Ziegler attended University Of Delaware.
What are some of Andrew Ziegler's interests?
Andrew Ziegler has interest in Children, Entrepreneurship, Economic Empowerment, Travelling, Fire Fighting, Environment, Internet Technology, Poker, Disaster And Humanitarian Relief, Family Time.
What skills is Andrew Ziegler known for?
Andrew Ziegler has skills like Banking, Disaster Recovery, Internet Banking, Vendor Management, E Commerce, Strategy, Customer Experience, Business Continuity, Management, Leadership, Call Centers, Team Leadership.
Who are Andrew Ziegler's colleagues?
Andrew Ziegler's colleagues are Val Betts, Rob Lewis, Mary Murphy, Patsy Durkan, Nadeem Akhtar, Jo Croston, Donna Major.
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