Andrew Ziegler Email & Phone Number

Wilmington, De, Us

London, Gb

Supporting Retail Partnership Operations for Barclaycard US.

London, Gb

Manage the Barclaycard International control enhancement program.Responsible for ensuring US Technology compliance to Barclays global standards

London, Gb

Program manager for Barclaycard US Cyber Security program.Manage Barclaycards $9.2mm Digital Banking enhancement portfolio using agile development methodology.• Agile project management• Problem solving • Financial forecasting and budget management• Communicate and interact with senior managementRecent successes:• Oracle RightNow platform upgrade• Navigation and Account Summary Redesign for Online and Mobile Banking• Launch of EMV card replacement management service• Launch of several new email notification efforts

Wilmington, De, Us

Tempest Risk Management provides resiliency solutions to businesses and communities including the Tempest Gateway (www.tempestgateway.com) our flagship web and mobile app product allowing leaders to mobilize their business operations. Our solutions have been approved for CARES Act and ARA funding through SBDC's in the US. Services include:- Customized business continuity plans - SOP's, Policy and Operations manuals- Risk assessments- Succession planning- Regulatory compliance documentationWe have served over 200 clients in the US and throughout the world in industries ranging from restaurants to bio-medical labs to cannabis companies. We are industry agnostic and provide personalized consultations over the phone or VC to understand and deliver our clients outcomes.Go to www.tempestrisk.com to learn more and contact us.

Charlotte, Nc, Us

As an eCommerce Production Operations Executive for Bank of America, I was responsible for developing and executing business strategies to optimize performance, efficiency, quality and profitably for online banking and mobile banking channels. I successfully managed customer and vendor relationships and have proven to be an effective virtual leader in one of the country’s largest organizations. My primary responsibilities included:• Leading teams responsible for production support of all eCommerce channels including bankofamerica.com, Online Banking, Mobile Banking and Text Banking. Improved defect resolution rates to 100% within service levels• Managed projects to improve the customer experience for online and mobile banking features and functionality using web analytics tools (Coremetrics, Opinionlab PLF) following standard system development methodologies• Lead the overall channel Release and Change planning and coordination efforts. Supporting 29 million active customers who perform more than one billion transactions per month. • Owner of Online and Mobile Application business continuity planning and execution including customer communication policies for Bank of America Online and Mobile channels.• Managing the browser and operating system support strategy for Bank of America• Providing production support consulting services to China Construction Bank including on-site visits to Beijing.• Ownership of all Digital Customer Service support procedures on Sharepoint platform

Charlotte, Nc, Us

Responsible for 3 online products generating $200,000,000 of retail spend per year and $800,000,000 in cash generation per year.• Responsible for all aspects of 3 online products including:• Marketing• Reporting• Analysis• Enhancements• Forecasting• Testing• Production Support• Problem Management• Manage a 2 person team.• Facilitated the transition of previous responsibilities due to the MBNA/Bank of America merger.

Charlotte, Nc, Us

In this position, I managed a 5 person eCommerce Operations Support team as a 24X7 fully mobile tactical response team tasked with detecting, reporting and resolving issues that impacts the functionality or the quality of a Customers’ experience on all of MBNA/Bank of America’s 52 websites across 4 countries.Created and managed MBNA anti-phishing strategies and managed all detection, escalation and education (internal and external) strategies. Managed a number of legal action and cease and desist events in support of this function.Created and managed MBNA/Bank of America’s Online Brand Protection strategy. This involved detecting and managing trademark infringement and cybersquatting cases.Managed 5 vendors and managed the Domain Name, DNS and Digital Certificate processes and portfolios for all of MBNA/Bank of America globally.

Charlotte, Nc, Us