Andrey Kuznetsov Email & Phone Number

Moscow, Russian Federation

Following office workflow procedures to ensure maximum efficiency.Maintaining files and records with effective filing systems.Supporting other teams with various administrative tasks.Perform basic bookkeeping activities and basic accounting.Providing technical/operational guidance to customers on our services and offer best solutions for a specific jobs.Handle all communication with key customers, from relationship building to regular follow up and complaints.

Moscow, Russian Federation

Receipt of orders, processing of orders.Customer consultation on company's products.Maintain records using company's CRM.Monitoring of order status from start untill delivery to customer door.Handle delivery issues with partner courier company.Handle all customer complaints and follow up communication with key customers.Evaluating language and communication skills of potential employees.Teaching new customer service managers on using company's CRM.Practice "customer-manager" conversations wtih new employees as well as demonstration of real coversations wtih customers.Full guidance and assistance of new employees during the first 2 weeks of work.Evaluation of new customer manager work results at the end of the shift during the first 2 weeks of work with department's supervisor and discussion on what can be improved if necessary.

Moscow, Russian Federation

Receipt of orders, processing of orders.Customer consultation on company's products.Maintain records using company's CRM.Monitoring of order status from start untill delivery to customer door.Handle delivery issues with partner courier company.Handle all customer complaints and follow up communication with key customers.

Changshu, Suzhou, China

Sourcing suppliers (discussion of best prices, terms and quality), placing of orders;Sourcing of factories with mandatory technical audit.Control of order production (correspondence with customers and suppliers)Maintaining customer database and search for new customers.Negotiations, preparation shipping documents, invoices, packing list and BL. Visiting of factories for controlling of order production Cooperation with logistics and transport companiesParticipation in textile fairs: Moscow - Textile trade fair: February 2014, September 2014; Guangzhou- Canton Fair: May 2014; Shanghai - East China Fair: March 2015;

Moscow, Russian Federation

Assisting purchasing manager in:-placing orders (hometextiles, blankets)-communicating with established key suppliers (discussion of best prices, terms and quality)-controling of order production (correspondence with customers and suppliers)Maintaining customer database and search for new customers.