Andrey Scherbakov

Andrey Scherbakov Email and Phone Number

Andrey Scherbakov's Location
Moscow, Moscow City, Russia, Russian Federation
Andrey Scherbakov's Contact Details

Andrey Scherbakov work email

Andrey Scherbakov personal email

n/a
About Andrey Scherbakov

Open for new challenges...

Andrey Scherbakov's Current Company Details

Andrey Scherbakov Work Experience Details
  • Vtb
    Lead Process Manager
    Vtb Feb 2021 - Nov 2021
    Moscow, Moscow City, Russia
    Lead for agile transformation for IT service streamScrum master for "Telecommunications" stream - 15 teams, 150 employees
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  • Отр 2000
    Block Associate Director
    Отр 2000 Dec 2018 - Dec 2019
    Москва, Россия
    Management of internal IT support TeamSearch and develop opportunities for improvement if internal IT ServiceDeveloped & implemented IT Service Catalog (+SLA)Implemented new Service Desk (Jira 7 based)
  • Ile De Beaute
    Head Of Promotions Technologies Department
    Ile De Beaute Apr 2016 - Dec 2018
    Moscow
  • F.Hoffmann-La Roche
    User Services Manager
    F.Hoffmann-La Roche Oct 2015 - Mar 2016
    Moscow, Russian Federation
    IT end users support through User Services team management (4 subordinates)BudgetingIT training for end users program design and implementation IT involved projects support: - Office reconstruction - Backup solution replacement - File server migration to Google drive & Sharepoint - Sharepoint implementation
  • Dixy Group
    Business Analyst (It & Business Support Processes)
    Dixy Group Nov 2013 - Oct 2015
    Moscow, Russian Federation
    Creation of unified IT support model for the Company. (47k+ empl.)ITSM solution selection.Change management & Release management processes implementation.
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  • Akrikhin/Polpharma
    Service Support Manager
    Akrikhin/Polpharma Jun 2012 - Jul 2013
    Moscow, Russian Federation
    Service Support Manager (2 sites, 7 subordinates, 1500+ users, 2000 requests per week)Projects: - Service Desk system selection & implementation (ITSM/ITAM, software, process). - 1st line IT support outsourcing (call center, registration, 1st line resolution). - Mobile service improvement (in coop. with Purchasing dept.)
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  • Abbott Laboratories
    It Infrastructure Project Manager
    Abbott Laboratories May 2011 - Apr 2012
    Khimki, Moscow Region
    Building of new office (3 floors, 6000sq.m, 450+ wp)
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  • Abbott Laboratories
    Head Of It Users Support And Infrastructure Group
    Abbott Laboratories Jun 2009 - May 2011
    Khimki
    Major activities: - Support and delivery of corporate IT services (200+ local & 450+ remote users). - Team management (4-8 subordinates) - In time IT service and IT resources delivery (purchasing management) - In time IT equipment replacement and utilization Major projects/achievements: - Analog PBX (Siemens) to AVAYA migration. - File server restructuring - Successful pass of 2 internal IT audits - Support for large out-of-office meetings (600-900 participants, 1-2 weeks) - Gas fire suppression system implementation (server room) - Support for new business line launch (300+ users in 3 months, office extension for 45 wps.)
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  • Luxoft
    Chief Of Users Support Department (Service Support Manager)
    Luxoft Jan 2007 - Jun 2009
    Moscow, Russian Federation
    Major Activities: - In time and quality IT service support - Department management (11 subordinates in 2 groups) - Business process design & implementationMajor projects/achievements: - Service Desk system development & implementation. - Department reorganization to support growing business needs.
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  • Luxoft
    It Support Engineer
    Luxoft Jun 2001 - Jun 2007
    Moscow, Russian Federation
    Activities: - End users support (on site) - Remote users support incl. USA users (Seattle, Atlanta). - Reporting to IT manager - Helpdesk coordination (incident registration, tracking)Projects/Achievemnts: - Helpdesk system (sw) improvement
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  • Rusmed
    Software Developer
    Rusmed Jun 2001 - Apr 2002
    Moscow Region, Russian Federation
    - Development & implementation of Corporate information system (repots module). - Development of custom reports- Development & implementation of visual report constructor application- Development & implementation of electronic ordering system for CIS
  • Banks Soft Systems
    It System Administrator
    Banks Soft Systems Feb 2001 - Jun 2001
    Moscow, Russian Federation
    - IT Infrastructure support (network, servers, Mail System, Files Server, PBX, backup system). - Users IT support (110-150+)
  • Итало-Русский Центр
    It System Administrator
    Итало-Русский Центр Jul 1999 - Dec 2000
    Moscow, Russian Federation
    - Users & IT infrastructure support - 1C support

Andrey Scherbakov Skills

Itil It Strategy Ms Project It Service Management Project Management It Management Network Administration Cross Functional Team Leadership International Project Management Servers Management Requirements Gathering Technical Support System Administration Disaster Recovery Governance Infrastructure Team Building Team Management Project Planning It Governance Distributed Team Management Time Management Windows System Administration Windows Desktop Administration Communication Skills Pmbok Technical Presentations Employee Training It Service Delivery It Hardware Support Idef0 Cobit Business Analysis Change Management People Management Information Technology Service Desk Business Process Help Desk Support Process Improvement Business Process Design Business Process Development Business Process Automation

Andrey Scherbakov Education Details

Frequently Asked Questions about Andrey Scherbakov

What is Andrey Scherbakov's email address?

Andrey Scherbakov's email address is pa****@****ndex.ru

What schools did Andrey Scherbakov attend?

Andrey Scherbakov attended Moscow State Institute Of Electronics And Mathematics (Technical University), Ranepa (The Russian Presidental Academy Of National Economy And Public Administration).

What are some of Andrey Scherbakov's interests?

Andrey Scherbakov has interest in Science And Technology.

What skills is Andrey Scherbakov known for?

Andrey Scherbakov has skills like Itil, It Strategy, Ms Project, It Service Management, Project Management, It Management, Network Administration, Cross Functional Team Leadership, International Project Management, Servers, Management, Requirements Gathering.

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