Andria Frumkin Email & Phone Number

Chicago, Illinois, United States

• Oversees APA's conference proposal collection and peer review process, encompassing system setup, testing, data entry, monitoring, reporting, and report production.
• Manages APA’s conference education program, performing precise session data entry, updating, monitoring speaker tasks, and generating accurate session/speaker reports.
• Implements project management methods for efficient task completion, remaining flexible and adaptable to accommodate changes and communicate effectively.
• Delivers exceptional customer service: Responds to requests, resolves conflicts, and updates templates/guides for effective communication with APA submitters, reviewers, and facilitators.

Chicago, Illinois, United States

• Responded to all phone calls, voice mails and emails from the general mailbox.
• Assisted members and customers with phone and online payments.
• Helped members and customers solve troubleshoot and technical issues while accessing the association’s website.
• Performed all aspects of the review and update of the customer service portal.
• Managed the building visitor registration portal.
• Handled and distributed all mail.

Downers Grove, Illinois, United States

• Opened all overnight closing packages received
• Extracted original note and all other documentation required by warehouse banks
• Prepared shipping manifests and shipping labels for collateral packages
• Created a shipping report for all closing packages ensuring they were delivered on time
• Acted as liaison between mortgage company, title companies, and warehouse banks

Downers Grove, Illinois, United States

• Handled administrative needs of the sales and processing team
• Contacted employers via phone, email and/or web to collect and verify information
• Initiated contact and following up with leads while providing exceptional customer service
• Maintained effective record keeping for all calls handled.

Rosemont, IL

• Provided administrative and clerical support to all members of the sales team
• Generated and updated sales reports
• Assisted on special projects such as customer research, hotel site visits, and networking events
• Designed and formatted custom proposals for current and prospective customers
• Assigned leads in CRM system (Delphi) to sales managers

The Willis Tower, Chicago

• Served as the face of the Willis Tower, offered friendly service to all who entered the building
• Quickly and efficiently checked-in 200 to 800 guests during events
• Issued guest passes to all authorized visitors according to the policies, rules, and regulations
• Contacted tenants in a courteous manner when a visitor was not registered
• Answered tenants’ phone calls and emails for assistance throughout the day
• Acted as concierge providing tourists with directions to local destinations and guidance on mass transit options

Oak Park, IL

• Conducted all guest registration while adhering to company standards
• Managed reservation requests, changes or cancellations promptly and courteously
• Secured, verified and adjusted billing to match POS
• Resolved guest issues
• Acted as concierge by answering all inquiries pertaining to hotel services, guest registration, and travel directions
• Communicated with other departments in a clear and professional manner to ensure daily tasks are completed

• Welcomed guests to the establishment, sat them in a courteous manner and managed tables
• Maximized profit by up-selling specialty dishes, and promotional items
• Collaborated with the kitchen and bar staff for prompt and correct delivery of orders
• Focused on satisfying and exceeding guest expectations and motivated others to do the same

Chicago, IL

• Managed the daily operations for the restaurant and bar
• Oversaw the inventory, including food, beverages, and supplies
• Resolved customer complaints regarding food quality and service
• Coordinated corporate luncheons and private events for 60 to 100 people
• Designed and implemented a loyalty card program to retain repeat customers