Andrius Brundza Email & Phone Number

Vilnius, Vilniaus, Lithuania

As a Senior Lead Analyst, I demonstrated leadership in various strategic and technical capacities, ensuring the successful execution of complex projects and the implementation of innovative solutions.Leadership and Project Management:- Led multiple projects from inception to completion, ensuring alignment with organizational goals and timely delivery.- Managed and coordinated cross-functional project teams, fostering collaboration and ensuring efficient resource allocation.API and Technical Expertise:- Championed API onboarding, providing technical support and ensuring feature integrity.- Spearheaded pre-sales activities and renewal negotiations, contributing to business growth and client satisfaction.- Managed the end-to-end rollout of Single Sign-On (SSO) solutions, enhancing security and user experience.Training and Development:- Conducted engaging internal training sessions, promoting knowledge sharing and skill development among team members.- Utilized Agile methodology to streamline processes and improve team productivity.Technical Proficiency:- Proficiently used Azure DevOps for project tracking and management.- Leveraged ITIL 4 Foundation certification to enhance IT service management practices.Problem Resolution and Documentation:- Owned and resolved user problems, escalating issues when necessary to ensure timely resolution. - Meticulously documented investigations, fixes, and highlighted recurring issues for continuous improvement.- Managed incidents and service requests using Halo ITSM, prioritizing timely incident resolution in accordance with SLAs.Stakeholder Engagement:- Advised stakeholders on security concerns, ensuring compliance with industry standards and best practices.- Assisted service subscribers by testing, escalating, and providing expert advice on technical issues.

Vilnius, Vilniaus, Lithuania

-As API Lead, I championed onboarding, tech support, and feature integrity.-Conducted engaging internal training sessions.-Spearheaded pre-sales activities and renewal negotiations.-Drove bespoke solution delivery engagement.-Managed end-to-end Single Sign-on (SSO) rollout.-Utilized Agile methodology for efficient processes.-Proficiently used Azure Dev Ops daily.-ITIL 4 Foundation certified.-Owned and resolved user problems, escalating when needed.-Meticulously documented investigations and fixes.-Highlighted recurring issues for improvement.-Assisted service subscribers by testing, escalating, and advising.-Prioritized timely incident resolution per SLAs.-Advised stakeholders on security concerns.-Managed incidents and service requests using Halo ITSM.

Vilnius

-As API product owner, I overseen onboarding, technical support, and feature integrity.-Managed end-to-end Single Sign-on (SSO) rollout and technical maintenance.-Proficient in Agile methodology.-Daily use of Azure Dev Ops.-Resolved user problems to satisfaction.-Swiftly escalated and documented issues.-Highlighted and addressed persistent problems.-Assisted service subscribers, tested issues, and provided advice.-Met SLAs for timely incident resolution.-Advised on security issues.-Utilized the Halo ITSM system for incident management daily.

Vilnius

- Analyzing digital products performance patterns and communicating research results to the Global Product Compliance Team- Preparing reports based on analysis- Performing initial analysis to assess the quality of the data- Assisting in development of reports and analysis tools

Lithuania

- Team Lead Backup- Key Account Management: creating and maintaining lasting relationships between different stakeholders in the UK/Bulgaria/Lithuania/Philippines- Responsible for Team Workload Distribution and resource allocation- Process Improvement/Implementation- Member of the Team responsible for the review of existing SOPs and Process Improvement. Reduce process waste and improve efficiencies- Training new joiners and coaching the UK Auto Commercial Team through 1 to 1's sessions in quality in Customer Service- Complaints Champion for the UK Auto Commercial Team and in charge of day-to-day escalations- Lead Subject Matter Expert in the Migration Project of UK Commercial Auto from Lithuania to Bulgaria and the UK- Providing technical training to a team of 13 new joiners (Bulgaria Office, Manchester office)- Responsible for floor support on technical matters during migration period- Pro-actively resolving outstanding issues and ensuring timely processing and closure of claims

Lithuania

- Handled and settled various UK Commercial Auto insurance claims in a cost effective and timely manner- Accepted or denied a claim based on all documentation received- Contacted customers and other parties- Utilized diary system, pro-actively resolved outstanding issues and ensured timely processing and closure of claims- Ensured that full and relevant data received via telephone, post, fax or e-mail is recorded accurately- Effectively managed customer expectations in order to achieve customer service proposition

Portsmouth, United Kingdom

- Reviewed and imported employee time sheets into the Merit Software payroll system via spreadsheets completed and approved by the end clients/recruitment agencies- Checked figures for accuracy and necessary approvals- Reviewed payroll documentation for accuracy through audit reports and made any necessary adjustments. Obtained necessary approvals- Communicated with the Compliance Department to ensure the integrity of the payroll data including data related to new hires, terminations, transfers and rate changes. Made updates as necessary- Assisted in special projects as assigned by management

Portsmouth, United Kingdom

- Answered phones, gathered, assessed and directed information and communications to ensure each individual had a full understanding of procedures, policies and next steps for services. Delivered an improved overview of the business- Effectively communicated with customers from various backgrounds and languages- Facilitated FCSA (Freelancers and Contractors Services Association) requirements and built upon the current culture of continuous improvement with regards to compliance- Internal audits- Quality Checks

Master Of Business Administration - Mba, Innovation And Technology Management, 9

Master'S Degree, Business Administration And Management, General

Activities and Societies: Hiking ClubEuropean Integration studies

Level 3 Nvq Diploma In Customer Service, Customer Service

Nvq Level 2 In Business Administration, Nvq Level 2

Activities and Societies: IT, English Language, Mathematics

Nvq Level 2 Diploma In Professional Cookery, Diploma In Professional Cookery

Activities and Societies: Cooking competitions, like Master Class events in London

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Hiking Club

High School Degree, Gymnasium