Andriëhet Smit Email & Phone Number

South Africa

Johannesburg Area, South Africa

• Uphold Customer Relationship Management System. • Implement improvements; processes and develop action plans.• Monitor and research leads through Leads2Business, DataBuild and BillQuote – Stay connected to lead sources.• Build and maintain lasting relationships with vendors and employees.• Manage outstanding complaints and issues with vendors/ CRM users.• Research, record, analyse, manage data and distribute Leads/Tenders/ Projects to Specifiers and Sales reps.• Measure and report.• Create; update and file relevant documents/ manuals related to CRM and job function.• Audit Pastel orders.• Brief and train CRM users on any changes made on the system.• Chair monthly CRM meetings; liaise relevant market and CRM information with management.• Coordinate various resources for meeting.• Packing of Goodie Boxes and co-ordinating deliveries with couriers across the border and locally. • Product Champion – Research product success/ failure and proposed improvements.• Liaising with Specifiers, Sales representatives, Management, IT, CRM technical team and Vendors. • Project Planning

Kempton Park

Switchboard - Answering and directing incoming and outgoing callsReceiving sales leads and direct to the relevant departmentManage telephone system and internal contact directoryManage client directoryAssist visitors to the officeSetup and maintain Facebook accounts and Web pages for Easy-way LokelsSetup e-mail accounts for company Formalize logos Create company profiles and coordinated on all marketing platforms Create office branding and signagePrice Tender documents and obtain prices on materials neededReporting to ManagementObtaining quotes from vendors and negotiate pricesGeneral Admin duties for the office Compile project reports and Site Operation documents

Edenvale - Johannesburg

Sales Area Manager: • Provide day-to-day business consulting services to maximize sales and profit by implementing franchise concepts. • Track KPI's and develop action plans. • Analyse of sales trends vs. targets/ market. • Monitoring stock levels; Outstanding orders and resources gearing for sales.• Measure/report on targets; market conditions and awareness.• Implementing all Sales and Marketing policies. Communicating information and ideas.• Guide dealers with showroom preparations and assist on various system projects. • Conducts weekly sales meetings and Coordinate campaigns. • Training and self-development. • Negotiating, active listening and managing people.• Attracting, retaining, and appraising ad developing staff. • Identify opportunities, building development strategies, and increasing business to ensure maximum probability. • Achieving targets. • Develop constructive and co-operative working relationships, and perform administrative activities. Customer Care: • Customer service - Provide after sales support and achieving CSI targets. • Effective roll out of implementation plans for growth and expansion of the service network. • Develop innovative ideas for delivery of continuous high-quality customer service. • Track vehicle repair/ service progress and update the customer accordingly.• Liaising with customers, head office, and the dealer network.• Record and capture all processes on CRM.• Train dealer network on Sales Force – Customer Relationship Management System.• Dealt with High Level Customer Queries, Automotive Industry Ombudsman and National Consumer Commissioner.

Edenvale - Johannesburg

• Customer service - provide after sales support and achieving CSI targets. • Effective roll out of implementation plans for growth and expansion of the service network. • Develop innovative ideas for delivery of continuous high-quality customer service. • Track vehicle repair/ service progress and update the customer accordingly.

Bachelor Of Business Administration - Bba - Nqf Level 7, Business Management Majoring In Management And Marketing

Accounting, Economics 1 & 2, Financial Management, Business Law, Labour Law, Management 1, 2 & 3 (Major), Marketing 1, 2 & 3 (Major).

Senior Certificate - Nqf Level 4, Gr.12

Activities and Societies: Afrikaans, English, Math’s, Accounting, Physical Science, Geography, Life Orientation