Andro Rezkalla Email & Phone Number

New York, Ny, Us

» Delivered L2/L3 support across enterprise infrastructure, including Windows 10/11, MacOS, JAMF, Citrix, and VDI/VDA environments, ensuring stability and collaborating with cross-functional teams to tackle complex IT challenges» Administered core IT systems including Active Directory, Group Policy, MS Office 365, Citrix Director, MaaS360 Console, Ivanti Secure VPN, Remote Desktop Protocol (RDP), and SCCM/MECM, enhancing user management, security, and software deployment processes.» Managed hardware setups, including monitors, docking stations, and ScreenLink, optimizing productivity and addressing connectivity issues.» Configured and maintained Windows desktop environments, covering VMs, Terminal Servers, Active Directory, DNS, and Group Policy.» Utilized PowerShell for scripting and automation to streamline administrative tasks and improve operational efficiency.» Assisted in network administration, troubleshooting connectivity issues, managing switches, and optimizing IP configurations.» Supported corporate events by managing AV and video conferencing systems (WebEx, Cisco), ensuring smooth operations and addressing technical issues.

Jersey City, New Jersey, United States

» Developed a web application to manage assets during the build process, focusing on Active Directory Automations, Registry Key detection, asset readiness state, batch management, inventory tracking, and a backend API to scrape asset details using React, Javascript, Express, PostgreSQL, Selenium, Python, and Flask» Created PowerShell and Python scripts integrated with Microsoft Active Directory(AD) to extract and analyze real-time data for improved asset management, fetching data from multiple dashboards and resources and combining them into a centralized view» Facilitated the onboarding process for over 450+ incoming employees which included windows imaging, MDM profile‬ setups, VPN configurations, business app licensing and MECM/SCCM application deployments on company issued laptops‬» Provided remote technical support for Citrix, handling VDA installations and status tracking» Remediated over 750+ assets from CrowdStrike related BSOD errors across multiple office locations in JC, WFC and our disaster recovery sites » Provided BAU support for campus buildings, working with end-users to resolve over 800+ tasks and incidents.‬‭» Proactively visited the disaster recovery site, upgrading 30% of assets from EOL models, testing network reliability and‬ facilitating physical hardware swaps on desktops to ensure smooth transitions during emergencies.‬» Engineered and organized workflow in lab rooms, setting up networking switches and cable management to streamline the build process for device imaging and MECM application installationsCAPSTONE PROJECT: DSS ONBOARDING DASHBOARD » Streamlined the entire onboarding process by creating a dashboard capable of Active Directory Automation, Registry Key validation and other asset management features which provided a potential cost avoidance of $43,543‬ a year per onboarding session and leading to a sharp 78% increase in workflow efficiency by combining user centric and asset centric approaches into a single view.

» Supported the management of a city-wide building violation system for all 25 CUNY campuses and DASNY properties, utilizing data management tools to efficiently ingest, organize, and visualize over 3,000 building violations monthly, improving operational workflows.» Developed custom software to integrate with NYC OpenData APIs, automating the retrieval of violation data from multiple government agencies, including the New York Fire Department (FDNY), Department of Buildings (DOB), and the Environmental Control Board (ECB), reducing manual data entry by 40%.» Leveraged data visualization techniques to present violation data in user-friendly dashboards, enabling key stakeholders to quickly identify trends, compliance issues, and prioritize critical violations across campuses.» Collaborated closely with the Assistant Director of FPCM and senior architects to generate comprehensive monthly reports, improving the accuracy and efficiency of compliance reporting by 15%, and ensuring timely submission to city regulatory bodies.» Contributed to the refinement of the violation system by implementing new features and automations that improved data accuracy and reduced the need for manual intervention, leading to a 25% increase in process efficiency.» Utilized SQL and data processing scripts to create efficient queries and automate data handling, enabling faster report generation and streamlined analysis for the compliance team.

» Completed an intensive 10-week full-stack web development bootcamp, mastering key technologies such as JavaScript, Node.js, Express.js, React, PostgreSQL, and AWS, with a focus on agile development practices and collaboration in team-based projects.» Designed and developed a full-stack fitness web application in a team of 4 engineers, utilizing the PERN stack (PostgreSQL, Express, React, Node.js), enabling users to create personalized workout plans, track fitness progress, analyze nutrition, and complete a quiz to receive custom-tailored workout routines based on individual goals.» Integrated advanced technologies like Node.js, Express.js, Sequelize, and session-based authentication to build a seamless, secure user experience, while leveraging the OpenAI API to generate dynamic and personalized workout plans for users based on quiz results.» Deployed the application on AWS EC2, ensuring high availability, scalability, and performance for a live user base, while maintaining a robust PostgreSQL backend for reliable data storage and real-time interactions.» Contributed to front-end and back-end development, optimizing the application for speed and responsiveness, ensuring a user-centric design that enhanced engagement and usability.» Successfully applied agile methodologies throughout the development process, utilizing scrum practices and Jira for project management, resulting in efficient collaboration, timely deliveries, and meeting project milestones.

» Contributed to the full-stack development of a scalable web application for an educational startup, rotating between front-end and back-end development using React, Node.js, TypeScript, and PostgreSQL to ensure smooth integration of new features.» Designed and implemented intuitive UI components using Figma to create a consistent and user-friendly interface, resulting in a 20% increase in user engagement and improving the overall responsiveness of the platform.» Collaborated with the product team to translate user requirements into technical specifications, ensuring alignment between development and business goals, which enhanced feature delivery timelines by 15%.» Conducted weekly QA testing using manual and automated testing frameworks to identify and resolve bugs, reducing the overall bug report frequency by 30% and increasing platform stability, leading to a smoother user experience.» Utilized Git and Jira to manage and track project progress, working closely with other engineers to ensure timely delivery of features and fixes while maintaining a clean and well-organized codebase.

New York, United States

» Automated a manual data checking process, significantly reducing the time and resources required for validation, improving efficiency across engineering workflows.» Developed a web-based application to retrieve Jira ticket information via API calls, with key features like deficiency lists, contact owner details, Maropost integration, and XML parsing, enhancing tracking and validation processes.» Implemented validation for critical fields within Jira release cards, with error handling to ensure smooth user experience and prompt error messaging in case of API failures.» Integrated Maropost email functionality, allowing users to share validation results with stakeholders through automated emails, streamlining communication and updates on release requests.» Used Git for version control, enabling efficient collaboration with team members and ensuring robust code management and tracking.» Collaborated with senior developers and DevOps teams to integrate automated validation scripts into CI/CD pipelines, ensuring smooth deployment across different environments.» Produced well-documented, reusable code to improve long-term scalability and streamline future development efforts, supporting the company’s growing technical needs.

New York

» Provided exceptional customer service to create a welcoming and professional environment for patients, enhancing their overall experience and satisfaction during visits.» Efficiently collected and processed patient payments, ensuring accuracy, compliance with billing procedures, and timely reconciliation of financial transactions.» Scheduled and managed patient appointments using scheduling software, optimizing the use of time and resources to reduce wait times and improve patient flow.» Adhered to established office procedures and protocols to maintain confidentiality and data security, safeguarding sensitive patient information in compliance with HIPAA regulations.» Compiled and reported weekly statistics on company and patient metrics, providing valuable insights to management for operational improvement and decision-making.» Utilized insurance portals to verify patient eligibility and benefits, facilitating smooth transactions and reducing potential billing discrepancies.» Assisted in administrative tasks as needed, including maintaining patient records and coordinating with medical staff to ensure seamless communication and workflow within the clinic.

Brooklyn, New York, United States

» Successfully recovered over $100,000 worth of merchandise through deterrence and loss prevention.» Conducted investigations of internal and external theft cases, including evidence collection and analysis.» Managed access control systems, including security keys and codes, to ensure the safety of employees and assets.» Coordinated with local law enforcement and security organizations to resolve security incidents.» Utilized various loss prevention techniques such as covert surveillance and undercover operations.» Conducted regular store audits to identify areas of risk and implement loss prevention measures.» Operated and maintained PTZ and PVM camera surveillance systems.» Managed incident reports and handled corporate legal forms. » Managed the overall store operations, including opening and closing procedures, cash handling, and inventory management.